Debbie Koumans Email & Phone Number

A customer service professional with excellent organisation and time management skills. Process minded and outcome focused with a proven track record in driving exceptional value & results. Has extensive experience in working with various stakeholders and working in a complex environment with the ability to manage multi-faceted responsibilities utilising advanced relationship management skills and administration experience. Earned a credible reputation for building and nurturing long-term relationships with internal and external clients. Comfortable working with sales teams to drive business objectives, including being client facing. Known for innovative thinking and developing solutions that are effective and scalable.

Listed skills include Negotiation, Training, Account Management, Relationship Management, and 19 others.

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  Client Services Manager

  Ens International

  Mar 2003 - Dec 2021 - Sydney, Australia

  • Manage training and consulting assignments globally• Building strong client relationships enabling repeat business over multiple years• Managed team of 3 client services coordinators and 1 client services assistant• Working as part of a selected team to successfully implement Salesforce into ENSI. This improved the business processes and services delivered to clients • Implementing process improvements in Salesforce • Designing and implementing management reports to understand what ENSI is selling and how ENSI is performing• Implementation of stock management procedures to ensure ENSI hold the minimum stock required to deliver on their services• Negotiated discounted national and global rates with couriers decreasing costs to clients• Developed correspondence templates to standardize service delivery and increase productivity• Introduced and streamlined processes for electronic and hard copy documentation• Established and managed relationships for all venues nationally, including negotiating fees supporting cost effective service delivery • Produced training support for the Client Services Team