Vadym Kovalevskyi 🇺🇦 Email & Phone Number

Ukraine

• Managing a team of copywriters (up to 9 FTE ) - task distribution & management, processes organization• Acting as a mentor for junior copywriters• Managing strategic content creation (case studies, service packages, service descriptions)• Conducting interviews with company experts and clients• Managing coordination with other business units & stakeholders• Editing/proofreading/finalizing content creation• Creating templates for the copywriting team• Copywriting tools adoption• Conducting 1:1s, SCRUMsAs a part of team effort, took part in full-scale relaunch of the corporate website.Contributed to the successful recognition of the company in the GO100 rating among the top outsourcing businesses by IAOP for 7 years in a row.

Contributed to creating a variety of content pieces: news releases, blog posts, case studies, service descriptions, customer reference letters, texts for international awards applications, presentations, brochures, sales/marketing emails, social media posts; etc.The most significant achievements are:* As a part of the team effort, took part in submitting an entry for the 2019 Microsoft Partner of the Year Award won by Infopulse* Created and further improved sales service package offerings template (requirements management, service descriptions, etc).* Took over the role of Content Editor responsible for reviewing and editing all strategically important content.* Actively helped in selecting and hiring copywriters for the Marketing team and in team building as a whole.

Wrote hundreds of content pieces: news releases, blog posts, case studies, and service descriptions for the company website; customer reference letters; texts for international awards applications; public speeches (for top management); whitepapers; presentations and brochures; marketing emails; social media posts; etc.Contributed to the successful launch of the lead generation activities by writing texts for numerous landing pages (Blockchain, Cloud, R&D, Banking & Finance, Managed Project) and corresponding email chains (5-7 emails per landing). Helped to prepare content for a number of local and international events, partnerships, and texts for Compliance Aspekte product (product descriptions, email marketing texts, etc.). Created materials for it-sa 2017, EU software testing awards, DevOps awards, IAOP, EU IT&Software Excellence Awards, ZNO project, and Vasyl Stus website. Contributed to deep-drive cooperation with Microsoft in different areas: Microsoft Inspire Conference, Partner of the Year Awards, Microsoft workshops, etc.Contributed to My ZNO project by writing texts for the mobile app, organizing a press conference where the app was presented, and writing a press release for the client and Infopulse.As a part of the team effort, contributed to the 2x increase in Infopulse website traffic, a 50% increase in lead generation, and the promotion of a positive public image of Infopulse on the local and international markets.Additionally, helped select and hire new copywriters for the Marketing team and in team building as a whole. Supervised & coached new team members. Referred and introduced 2 new members of the Marketing team. Additional experience as a Product/Project manager of a mobile app.

Ukraine

Initial creative idea, product and project management of the "Olympic UA" official mobile application for the National Olympic Committee of Ukraine.The mobile app was available for #Android and #iOS devices and allowed the fans to get the latest news about the Ukrainian athletes on the go.

Ukraine

Reviews, reports, interviews, copywriting and translations for Ukrainian magazines:* "College" magazine for students @ "College LLC" Publishing House - https://vk.com/club9127499;* "Zoodrug" pet magazine @ zoodrug.ua;* "Mixer" magazine about popular music, events and people @ Star Publishing LLC;* "My Gaming PC" video game magazine @ www.mikportal.org (Мой Игровой Компьютер);* "Shpil" video game magazine @ Shaprvision LLC - www.shpil.com

Ukraine

Live assistance for US/UK/WW-based customers via chat & e-mail; managed responses to inquiries by phone; established long-term relationships with customers interested in the company's services- Resolved issues of technical nature faced by customers while using company services- Sales operations: introduced company services to new customers; up-sold current customers- Conducted workshops for junior employees on the effective use of corporate CRM software and the basics of customer support

Ukraine

"Igronavty" TV show production at QTV channel, Starlight Media Group- Media planning: planned and coordinated daily work of video production department;- Time management - controlled deadlines;- Schedule management to improve the workflow of production department; - Organized team meetings and TV show filming; - Document workflow organization (weekly/monthly reports on expenses etc.);- Assisted with TV show promotion; Managed official project group in social networks;- Maintained internal communication between employees;- Maintained and established connections with partners;- Performed a wide variety of other administrative activities.

Ukraine

• CRM (assisted UK and US customers via internal CRM, phones, answered customer tickets via H-DESK, provided live support in chat (Zopim, Provide Support chat, Redmine); • Support Team supervision (managed and coordinated tasks among junior CS team during shift, monitored efficiency and flow of support service);• Project management and CRM system testing (Tracking and reporting CRM system bugs to senior project managers; suggested CRM system improvements/requested new features).• Managed CS team decisions (problem solving and decision making techniques); • Maintained good rapport and business relations with regular customers and outsource workers;• Conducted trainings for junior employees on effectively using internal CRM software and basics of customer support;

Kiev, Ukraine

* managed direct sales operations (1C);* coordinated and monitored contract execution;* prepared miscellaneous business documentation, information letters;* translated technical documentation;

"Advertising & Marketing"

Professional Development Diploma In Copywriting at http://www.k-a-m-a.com

Master’S Degree, English/German Languages And Literature

Specialist, Classical Piano

Art/Art Studies, General