Dan Roque Email & Phone Number

Washington, District Of Columbia, United States

HRUCKUS LLC is a professional services company focused on project management, business analysis, change management, go-to-market strategies for clients in the Federal, DoD, and Intelligence communities. Professional responsibilities include:• Project Management• Vendor Management• Strategic Sourcing• Proposal Writing• Business Development

San Francisco Bay Area

HIKINEX is a Multi-Channel integrated service provider that supports companies where and when they need us. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources (Manila) to provide superior support services at a fraction of the cost.Professional responsibilities include:• Strategic Sourcing• Screening & Interviewing• Business Development• Team Management• Account ManagementAchievements Include:• Mr. LinkedIn 2021 (Highest Response Rate for the Year - 49%)• Top Biller Recognition 2022 and 2023

San Francisco, California, United States

Atlanta, Georgia, United States

Since 1983, MATRIX Resources has been a vital part of empowering the tech industry, excelling at developing long-term relationships and creating partnerships between clients and candidates that have lasted decades. MATRIX has long been regarded nationwide as one of the premier places for IT staffing solutions and consulting services.Professional responsibilities include:• Screening & Interviewing Candidates for Fortune 500 clients.• Strategic Sourcing• Cold Calling and Outreach

Makati, National Capital Region, Philippines

Teleperformance is a global digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways with a globally diverse, highly skilled workforce.Professional responsibilities include:• Performance Management• Team Management• Project Management & Business Process Improvement• Spearheaded several high-impact process improvement projects for the business unit across multiple sites including building a Letter Vetting team from the ground up to reduce escalation of customer complaints, training non-voice support to transition to voice support, and live implementation of two-way messaging software embedded in client CRM, among others.• Acted as the overall point-of-contact for the business unit for weekend operations, ensuring service levels are met across multiple teams in different sitesAchievements Include:• Top Supervisor for 12 consecutive months in 2017-2018.• Several Platinum Awards (based on Quarterly performance) from client-side• Top Team Lead for 2018 (nationwide)

Pasay, National Capital Region, Philippines

• Supported the site management with all necessary information, planning models, and scenarios to facilitate the decision-making process.• Provided analysis of historical data, forecasting, and creating staffing scenarios for inbound and outbound business functions.• Created a weekly/monthly capacity plan for all accounts that supported operational management in making the proper decisions.• Assisted the implementation of all new projects and accounts.• Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.• Performed real-time workforce planning and scheduling for all operational accounts, from long-term plans to the minutest intraday level.• Tracked, maintained, and documented attendance, leaves, and absenteeism of CSRs.• Created regular reports on KPIs, attendance, absenteeism, overtime, intra-day capacity, and attrition figures of Operations.• Aligned with all management levels in case of unexpected events, or potential crises.