Deepak Sharma Email & Phone Number

Frisco, TX, US

Dallas, TX, US

• Senior Technology Executive Leading Multi-Billion Dollar Digital Transformation, AI Innovation, and Operational Excellence at Scale for AT&T Consumer business.
• AT&T Consumer Technology & Business Process Transformation: Driving a $200M capital initiative to enhance platform, architecture, and DevSecOps for human-assisted channels. Overseeing one of the largest global.
• Leading a global team of 750 engineers and product managers, transforming legacy systems into AI-driven platforms, consolidating five CRMs and 20 legacy systems, resulting in hundreds of millions in cost savings and.
• GenAI & Operational Efficiency: Driving product development for GenAI capabilities across AT&T’s call centers, retail, and field operations, delivering ~30% operational efficiency improvements for $2B cost centers.
• Technology Modernization: Led a Salesforce-centered digital transformation, achieving a 30% year-over-year OPEX reduction through system rationalization, modular architecture, and enhanced operational performance.
• AI & Automation Integration: Developed AI/ML-enabled analytics platforms that boosted agent productivity by 35% and enhanced data-driven decision-making.

Dallas, TX, US

Responsible for Product and Technology Development of the most extensive B2C Salesforce implementation, transforming frontline employee experience and replacing legacy systems for 200k retail and contact center agents. Managing a global workforce of 200 Engineers & product managers.Analytics & Data Platform – Established data lake for Customer Connect and.

Remote, US

• ARCHITECT & DELIVERY LEADLed the engineering team for Verizon’s first all-digital wireless carrier startup (Visible wireless), overseeing ecommerce & mobile app development, cloud-based solutions, and API management.
• Innovative Launch: Drove the launch of device sales and product offerings using Salesforce and Vlocity, resulting in a 50x sales increase in the first year.
• Modular Architecture: Designed a flexible architecture supporting CRM, Search, Promotions, and Omni Cart, improving scalability and operational efficiency.
• Cloud Strategy: Delivered an MVP for CRM on Salesforce’s digital platform, reducing dependency on parent company legacy infrastructure and enhancing customer experience.
• Team Leader: Led a high-performance team, driving agile delivery and rapid technology development.

Dublin 2, IE

• Consulting and Technology Delivery Executive specializing in designing and implementing complex, global, enterprise-grade systems. Focused primarily on the Communications, Media, and Technology sectors. Worked directly.
• Global Team Lead: Managed a global workforce of 150+ engineers, delivering multiple major and minor releases annually.
• Digital Transformation: Launched online portals for enterprise, government, and small business, enabling digital transformation and product life cycle management.
• Cloud Migration: Executed a multi-year cloud migration, modernizing application architecture and reducing operational expenses.
• Agile & DevSecOps Transformation: Transitioned delivery from Waterfall to SAFe, implementing CI/CD pipelines and improving time to market.
• Cost Reduction: Consolidated vendors, achieving $15M in annual savings while maintaining project quality and timelines.

Dublin 2, IE

• Led Agile development and delivery for the Partner Exchange digital platform and API ecosystem, managing a $50M program and a global team of 150 across 6 locations.
• Agile & DevOps Transformation: Directed one of AT&T’s largest Agile initiatives, transitioning from Waterfall to Agile, improving customer experience and operational efficiency.
• Digital Platform: Delivered a lifecycle management digital platform for solution providers, automating key functions (quoting, billing, provisioning), reducing provisioning time by 80%.
• Complex Solution Development: Led architecture and development for advanced products (VPN, Ethernet, Firewall, Private Cloud), integrating front-end and backend systems.
• Global Team Management: Led resources in 3 countries (USA, India & Manila), driving cross-functional collaboration across IT, product, UX, marketing, and operations.
• Salesforce & API Integration: Implemented Salesforce CRM integration and developed an API ecosystem to streamline operations for partner-customer interactions.

Dublin 2, IE

• Led technology development for ATG-based e-commerce solutions, enhancing the online shopping experience for enterprise and small business customers.
• E-Commerce Platform: Directed a team of 30 engineers in implementing high-impact sales and service features, driving ROI and reducing operational overhead.
• Agile Transformation: Transitioned the development team from Waterfall to Agile Scrum, improving project delivery speed and flexibility.
• Hybrid Team Management: Managed a global onshore/offshore development model, overseeing design, database integration, and optimization efforts.
• iPhone Product Launches: Successfully delivered iPhone product launches for three consecutive years, ensuring seamless functionality and customer experience.
• B2B Innovations: Implemented B2B search platform and A/B testing capabilities on the ATG platform, optimizing user engagement and performance.

Noida, Uttar Pradesh, IN

• Led offshore engineering teams to design, implement, and test core ATG commerce product features, driving cost reductions and accelerating time to market.
• Team Lead: Managed a team of six technical specialists in an onsite/offshore model, delivering high-impact e-commerce features that boosted ROI and reduced time to market.
• Cost & Efficiency Gains: Streamlined product development processes, resulting in significant cost savings and faster deployment cycles for ATG.
• Technical Support: Provided technical support for ATG product suite to customers in the Asia region, ensuring service level agreements were consistently met.

Master'S Degree In Science, Applied And Computational Mathematics & Statistics, Specializing In Data Science

Bachelor Of Science - Bs, Science

Advance Diploma In Computer Application