Darren Shepherd Email and Phone Number

Recent projects for my team include:Built new server roomDecommissioned CoLoDecommissioned Cloud Server EnvironmentMoved Production to Telstra CSX Cloud ServersMoved from CSX Gen1 to Gen2Roll-out of Telstra network to all sitesImplemented new Backup and Replication proceduresInfrastructure Refresh at all locationsMeraki Wireless Roll-outImplementing New Helpdesk ProcessesCreated Business Continuity PlanStaff Communication of IT Policies and ProceduresBuilt Dynamics AX Dev, Test and UAT environmentsPlanned Dynamics AX Production EnvironmentUpgrading all Point of Sale HardwareRoll-out of Training Tablet devices to all locations

 Working as part of a team to support the needs of approximately 1500 staff and 200 locations with my role having particular emphasis on networks and security. Security approver for all Change Requests. Evaluate and manage deployment of Microsoft security patches via WSUS. Manage CA eTrust antivirus. Detect and remedy virus outbreaks and security policy breaches. Configure Cisco switches VLANs, Port Security, VoIP etc SAP Security Administrator. Central User Administrator Role creation and administration. Administer ESX3.5 Virtual server environment. Administer Citrix environment. Manage Checkpoint firewall including rule set and reviewing logs. Utilise AD, Group Policy, DNS, DHCP etc. Administer WebSense web filtering application. Administer Ironport SPAM filtering device. Administer remote access solutions including Checkpoint SecuRemote and Citrix Access Gateway with RSA token authentication.

 Sole IT Support for approximately 100 users of this manufacturing company. Projects involved in include: Migrate all users from Outlook \​ Exchange to Notes Domino Co-ordinating replacement of AS/400 iSeries 270 with an iSeries 520 including user testing. Create and develop a standard operating environment  Responsible for data security and virus prevention. Manage Windows2003 servers and Active Directory for organisation. Maintain LAN and DSL WAN links to remote offices around Australia. Provide users with advice and training. Run Month-End batch schedule on AS400. Adhere to backup schedule for AS/400 and Windows2003 servers

 With the help of a junior engineer I was responsible for providing the IT support to the rapidly growing number of users at Constellation Europe’s head office. I reported to the Systems Group Manager who is based at the company’s Bristol office. Main projects successfully managed include: Office relocation from Esher to Guildford Migrated all users mail files to new Notes servers and domain Migrated all users to new Windows domain Rollout of BlackBerry and 3G wireless technologies Responsible for data security and virus prevention. Installed and maintained Windows 2000 and 2003 servers including Notes servers. Maintained LAN and IP telephony. Created and validated standard build images for new model laptop and desktop PCs. Provided users with advice and training. PABX administrator when at Esher office. Supported and maintained audiovisual environments including video conferencing over IP and ISDN. Created and maintained all documentation.

 PAREXEL run clinical trials for pharmaceutical companies so their systems must be strictly audited and validated. I was solely responsible for the IT function of PAREXEL’s Guildford office supporting approximately 60 users using Windows2000, Novell client, Lotus Notes, Microsoft Office2000, Outlook2000 etc. I reported to the IS Regional Manager who was based at the UK head office in Uxbridge. Responsible for data security and virus prevention. Lotus Notes administrator for entire ‘Europe North’ region (approx 1000 users). Broadband RAS specialist for ‘Europe North’ Region. Setup new NetWare and Lotus Notes servers and migration of users accordingly. Responsible for setting up new users in Novell, Notes, Exchange, NT and telephony services. Novell NetWare administrator Create and distribute Zenworks application objects and policy packages Arrange 3rd parties for server room maintenance, off site backup storage, network link maintenance etc. Developing and documenting policies and procedures for this strictly audited clinical research organisation. Responsible for communicating IS initiatives and strategy to the user community via user group meetings, training sessions, demonstrations and presentations. Co-ordinated projects including Windows2000 rollout, office relocation and various system upgrades. Create and validate standard build images for new model laptop and desktop PCs. Responsible for validation of non-standard applications Responsible for maintaining the electronic standard operating manual for the Europe North region. Created and maintained disaster recovery plan for Guildford location.

As part of a small team I provided support, training and advice to a user base of 170.Company email administrator (using cc:Mail), creating and removing users, performing regularmaintenance on the post offices, internet access, mail routers etc.Responsible for mail system upgrades including migration from DB6 to DB8 post offices. Involved in the design of the new network infrastructure when the company relocated.Responsible for the roll out of Microsoft Office 97 including training evaluation for all users.Responsible for server upgrades.Responsible for the deployment of a new accounting package.Jointly responsible for training junior member of staff.