•Manage a team of New Lending & Loan Increase application Team Leaders.•Oversee compliance to credit policy and adherence to APRA lending guidelines.

•Enhanced the English speaking & writing capabilities of corporate clients.•Reviewed, improved and advised on official documentation translated from Spanish to English.•Consultancy on proposals to expand into English-speaking markets.•1 to 1 strategic planning, for personal and business use.

•Prepared systems for close of operations and disposal of assets post-census.

•Created exclusive events to introduce new product lines to both loyal and potential clients. •Oversaw the Mayfair boutique refurbishment and upgrading of the Computer, Telephony and CCTV systems.•Collaborated with other luxury brands (Jaguar, Remy Martin, Leica) to increase product & client exposure.

•Managed out of hours call handling team for Council Emergencies, Social Services & Housing.•Oversaw technical preparations for the inclusion of additional London Council Authorities.

•Led a team of 20+ technical staff in an inbound telephony centre and advised staff & members of the public on complex Tax-technical matters including Capital Gains Tax, Foreign Income (Interpretation of Double Taxation Agreements) and allowable deductions associated with Rental Property ownership.•Coordinated a variety of Project work within the ATO including the Relocation of 300 staff across three sites, IT and Telephony infrastructure setup, staff training in Tax-Technical work and reviews of ATO policies & procedures.