Agile Project Manager
Current• Managed project using Agile best practices to create a ServiceNow-based service catalog and portal GUI designed to process more intelligent service process workflows, direct security service requests, create tickets, and improve demand management. • Ensured the tool development vendor focused on the value of the customer experience for a product designed to serve 100K+ end users.• Streamlined service request intake process for entire SRO organization (Cybersecurity, Digital Transformation, Enterprise Resiliency, Federal Security, Governance, Risk, & Compliance, Security Investigations, Physical Security, Product & Application Security, and Supply Chain Security)