As a Senior Executive and Process Trainer at iEnergizer -▪ Excelled in a multifaceted role requiring proficiency in research and expertise inbusiness productivity software such as SEIBEL and SP (Service Portal), a decisiontree tool.▪ Investigated and resolved billing disputes, ensuring transparency with clientele,and utilizing insights for decision-making.▪ Managed multiple training (NHT) batches, providing constructive feedback andcontributing to team improvement.▪ Achieved significant milestones, including streamlining billing dispute processes,reducing client escalations, and enhancing overall team performance.

In my role as an Analyst in the Support team at 3i Infotech -▪ Played a crucial role in the KYC team dedicated to RBL Bank's credit card division,engaging with customers via mails.▪ Ensured the completion of KYC procedures in strict adherence to regulatorystandards, addressing inquiries and discrepancies with precision.▪ Collaborated with cross-functional teams to streamline processes, contributing tothe maintenance of high-quality standards in customer interactions.▪ Demonstrated commitment to meticulous documentation and reporting, playing akey role in upholding compliance standards.▪ Recognized for consistently meeting or exceeding KYC verification targets,receiving positive feedback from customers for clear communication and effectiveissue resolution.▪ Required a combination of attention to detail, compliance adherence, and effectivecommunication skills to provide exemplary support within the credit card KYCteam.