Dkyra Simmons Email and Phone Number

Worked as a Customer Service Representative as well as Cashier for Harris Teeter, Inc. Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns. Developed community reputation through commitment to customer satisfaction and strong client relationships.• Helped customers complete purchases, locate items and join reward programs• Collected and authorized payments of customers• Answered customer calls promptly to avoid on-hold wait times• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance• Operated cash register for cash, check and credit card transactions with excellent accuracy levels• Responded to customer requests for products, services and company information• Liaised with customers and management to better understand customer needs and recommend appropriate solutions

Performed as a front counter and drive-thru cashier in a fast-paced environment. Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.• Worked front counter, drive-thru and other areas as needed• Took orders, prepared meals and collected payments• Collaborated with team members to complete orders• Worked well with teammates and accepted coaching from management team• Greeted customers promptly and took orders to keep flow of traffic moving• Reduced customer wait times by quickly operating customer window and sales register• Wiped counters and sanitized equipment to maintain clean food prep and dining areas

Served as a front counter cashier in support to over 200+ customers a day. Ensured strict adherence of all policies and procedures wile executing customer service responsibilities.• Calculated totals, processed payments and issued receipts• Kept counter, dining area, food preparation area, equipment, and utensils clean and sanitary• Completed frozen drink and dessert orders for customers