Derek Lai Email & Phone Number

• Conducting line trials to verify development benchmarks and troubleshooting new processes for product launches to ensure a high standard of quality• Leading and managing process and cleaning validations for Over The Counter produtcts (OTC), from bulk manufacturing, filling and packaging stages until completion• Developing data visualizations utilizing PowerBI to generate insights on product scrap rates, material rejections, manufacturing rework costs, and recurring quality issues; recommending actions to act on these insights• Conducting and leading root cause investigations, managing action items, and implementing preventative measures within the engineering, production and maintenance departments to drive a high standard of quality

Toronto, Ontario, Canada

• Performed comprehensive trade review and risk reporting with clients, portfolio managers and trade desks using financial knowledge and trade technology to drive investment and business decisions • Managed an initiative to increase efficiencies between trading floor and back office by documenting and relaying data errors, UI/UX suggestions, and development of new features for trading software • Introduced a new digital trade review process by working with traders to set monthly goals and documenting trading mistakes to fix strategy errors early in the development process • Performed quality evaluations and troubleshooting on trading platform and new features before release

Vaughan, Ontario

• Created standard operating procedures for examining all incoming materials, in-process components and finished products, to meet quality standards set by Fenestration Canada• Performed daily calibrations and maintenance to verify inspection equipment was within measurement standards• Managed customer feedback database to document recurring issues, resulting in a reduction in rate of returns by 30% per year• Documented standard inspection processes and results as an onboarding resource for future quality associates