Derek Lai Email & Phone Number

• Conducting line trials to verify development benchmarks and troubleshooting new processes for product launches to ensure a high standard of quality
• Leading and managing process and cleaning validations for Over The Counter produtcts (OTC), from bulk manufacturing, filling and packaging stages until completion
• Developing data visualizations utilizing PowerBI to generate insights on product scrap rates, material rejections, manufacturing rework costs, and recurring quality issues; recommending actions to act on these insights
• Conducting and leading root cause investigations, managing action items, and implementing preventative measures within the engineering, production and maintenance departments to drive a high standard of quality

Toronto, Ontario, Canada

• Performed comprehensive trade review and risk reporting with clients, portfolio managers and trade desks using financial knowledge and trade technology to drive investment and business decisions
• Managed an initiative to increase efficiencies between trading floor and back office by documenting and relaying data errors, UI/UX suggestions, and development of new features for trading software
• Introduced a new digital trade review process by working with traders to set monthly goals and documenting trading mistakes to fix strategy errors early in the development process
• Performed quality evaluations and troubleshooting on trading platform and new features before release

Vaughan, Ontario

• Created standard operating procedures for examining all incoming materials, in-process components and finished products, to meet quality standards set by Fenestration Canada
• Performed daily calibrations and maintenance to verify inspection equipment was within measurement standards
• Managed customer feedback database to document recurring issues, resulting in a reduction in rate of returns by 30% per year
• Documented standard inspection processes and results as an onboarding resource for future quality associates