Derek Lamb Email & Phone Number

United States

Orlando, Florida, United States

• Partnered with 10+ lines of business to create a new magical experience for the guests
• Handled confidential information in a professional manner
• Listened to guest concerns and provided immediate and appropriate recovery
• Recovered guests time appropriately from downtime or evacuations around the park
• Organized and updated itineraries for multiple parties at the same time
• Utilized 6+ technical systems from all lines of business to solve any guest concern

Orlando, Florida, United States

• Adapted to new and different situations while exemplifying impeccable Guest Service
• Handled confidential information in a professional manner
• Employed precise time management skills to create smooth experience
• Recovered guests time appropriately from downtime or evacuations around the park
• Upheld company standards and history while being an ambassador for the future

Orlando, Florida, United States

• Supported the theme park’s daily operations and documented significant operational impacts
• Assisted the Duty Manager and Higher Executives of Magic Kingdom and all-around property
• Managed a $20000 area fund to give out, making sure that it was accounted for at all times
• Trained 2 Cast Members at a time in all lines of front line operation within the department
• Partnered with 10+ lines of business to ensure a seamless and magical experience for Guests
• Handled confidential information in a professional manner

Orlando, Florida, United States

• Empowered thousands of Guests to positively impact wildlife and take conservation action
• Engaged in meaningful conversations concerning conservation topics
• Interpreted animal behaviors to Guests of all ages using various techniques
• Inspired change in guest’s everyday behaviors/activities
• Advocated for Disney’s Conservation fund and the projects they fund
• Educated guests with all learning abilities about environmental issues and solutions

Orlando, Florida, United States

• Informed guests of Disney’s Conservation Program efforts and foundation
• Ensured safe, courteous, and efficient accommodations at various merchandise locations
• Participated on a multidimensional team that served over 20,000 guests a day
• Engaged with thousands of guests daily, to provide world-class customer service

College Park, MD

• Build a sense of community in residence hall by providing counseling and guidance to forty residents
• Utilize strong communication skills to inform residents and direct management regarding issues
• Collaborate with individual building staff as well as Department of Resident Life staff
• Dependably and proactively handle crises and emergencies to ensure round-the-clock safety
• Act as a positive role model to teach students how to live happily and safely
• Foster strong relationships with residents through channels of approachability and listening

Six Flags Great Adventure, Jackson, NJ

• Implemented an employee appreciation program
• Mediated customer conflicts and operational mishaps
• Evaluated management and other employees on performance
• Collaborated with peers to streamline efficiency and improve operations
• Trained an average of 5 new management employees every season with poise and professionalism
• Responsible for full life cycle recruitment and selection of employees from a diverse applicant pool

Freehold, NJ