Donna Lapcheske Email & Phone Number

Mobile, Al

Fairhope Alabama

1. Promoted from Data Entry Administrator to Customer Service Representative in 2007. Established a strong working relationship with FedEx shortly after assuming the customer service role. The account has grown to $2.6 million per year, and we’ve maintained Gold or Platinum status since we won the account. 2. Key member of a team that helped reduce the turn around time for FedEx from 45 days to 13, used Lean principles to streamline the ordering process. 3. Help sales managers expand major accounts such as Delta, Lufthansa, and Cargolux. 4. While serving as a lead customer service representative, added focus has been placed on house accounts. These accounts, such as L-3 and Avtrade, have seen a substantial amount of growth during my tenure. 5. Responsible for communicating new ideas and current trends in the aerospace industry to both corporate officers and coworkers. Selling our engineering capabilities, such as alternate parts, PMA, and DER repairs, has been key in setting Airinc above the rest in this very competitive environment. 6. Led customer service department on the new ERP implementation, and played a major role in identifying and correcting errors within the quoting process. 7. Managed and maintained strong gross margins on all active customer accounts. 8. Helped site win a supplier performance award Lufthansa, ranked 13th among several hundred suppliers. 9. Maintain direct working relationships with major airline customers, continuously conducting on-site performance reviews which have resulted in positive working relationships with key accounts. 10. Directly responsible for the coordination of repair orders, understanding customer needs, assisting with technical issues, and guaranteeing delivery of the customer’s components on time at a reasonable rate. 11. Assist the team with developing and maintaining a sound well-organized process through standard work and other Lean business techniques.

Silverhill, Al

1. Accomplished project results by communicating and coordinating requirement, expediting fulfillment, evaluating milestone accomplishments, evaluating optional courses of action, changing assumptions and direction, and updating media plans. 2. Prepared and monitored budget by gathering and organizing financial information, scheduling expenditures, analyzing variances, and implementing corrective actions to reduce operational costs and increase margins. 3. Maintained records by defining procedures for retention, protection, retrieval, transfer and disposal of records.4. Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. 5. Maintained building services by identifying, selecting, and monitoring vendors.

Fairhope, Al

1. Directed accounts payable, accounts receivable, general ledger, and financial activities. 2. Coordinated month-end, quarter-end, and year-end close process. 3. Performed journal entries, month-end general ledger account reconciliations, and other management or internal financial reports. 4. Advised management on desirable operational adjustments due to tax code revisions. 5. Evaluated financial reporting system.

Bachelor, Marketing

Education record

Activities and Societies: FAA Part 145 Training 1. Fire and Emergency Evacuation 2. Fire Extinguishers 3. Fire Safety 4. Hazardous.