Dom Otto Asís Email & Phone Number

Valenzuela, Ncr, Ph

San Ramon, California, United States

San Ramón, California, Estados Unidos

- Improves Enterprise Customer-Relations and Partner Resellers in Latin and Central America Region - Operates as the lead point of contact for any and all matters specific to the assigned customer accounts- Establishes productive, professional relationships with Partner Resellers and Partner Engagement Managers- Ensures the timely and successful delivery of solutions- Communicates clearly the progress of weekly and monthly initiatives to both internal and externalstakeholders- Direct clients through issue resolution including customer meetings, status reports and updates.- Prepares analyses of cases and provides resolution updates in a timely manner - Proactively reach out to customers in the event of Service Interruptions- Deploy the solution based on defined requirements- Assess and fine tune service deliverables to ensure operational excellence- Identify the customer's managed service's needs, gather requirements, establish success criteria,document and validate desired operations- Guide LATAM Support engineers in providing quick resolution for urgent system issues - proactively provide training and guidance to LATAM Partner Resellers and identify training needs as applicable - work with Partner Enablement team to successfully implement training needs and additional support requirements of Partner Resellers in Central and Latin America region

Taguig City

• Process Mapping and Process Improvement• Participate/Facilitate LEAN Kaizen Events • Responsible for monitoring the US-CA Hub/Service Provider SLAs• Ensures compliance of Production Hubs’ SLA documentation requirements• Ensures the compliance of the US and Canada ISO document control and training process• Responsible for implementing standard process documentation that is required to keep records of the existence of the processes done in the Production Hubs (Madrid, Manila, Istanbul, and Chile)• Ensures compliance with the company branding as prescribed by the global marketing team• Manages the IQVIA Processes and Procedures documentation• Ensures accuracy and completeness of technical documentation including governance of processes• Provides leadership, support and guidance to assist in achieving and maintaining the productivity targets identified in the contracts• Oversee the work of the technical writer/s and analysts and improving performance through coaching and mentoring• Identifies process improvements within the workflow and suggest resolutions to management• Supports, coaches and develops team members • Works closely with the Project Managers and Production Teams in various countries to ensure alignment of expected results in the process documentation• Facilitate trainings for New Hires, Team Leads or Managers as part of Learning & Development initiatives (Spanish 101-102, Business Writing, Language and Communication, Accent Reduction, etc.)• Manage Sharepoint sites for efficient knowledge sharing, document control, and team collaboration

Shaw Blvd.

• Assists junior technical writers in writing, editing, indexing or revising a variety of technical, user documentation such as articles, reports, tables and other documentations related to Knowledge Management products.• Collaborates with knowledge base developers and supervisor to gain understanding and be able to deliver projects within specifications.• Analyses the requirements to obtain precision in delivering the project.• Ensures accuracy and completeness of technical documentation including governance of processes. • Observes production, developmental, and experimental activities to determine effective use of content produced.• Takes part in projects related to research, creation and maintenance of Knowledge Management resource materials.• Provides web tools, screenshots and simple instructions for graphics rendering of management web tools.• Checks written material to correct errors in grammar, spelling, usage and style.• Provides leadership, support and guidance to assist in achieving and maintaining the productivity targets identified in the contracts.• Oversee the work of junior technical writer/s and improving performance through coaching and mentoring.• Identifies process improvements within the workflow and suggest resolutions to management.• Works closely with the Project Manager, Production Team, and Training to ensure alignment of expected results in product launches.

Shaw Blvd.

RingCentral is a leader in cloud computing based business phone systems, with tens of thousands of business customers and top industry honours, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum Technology Pioneer Award.----------------------------------------------------------------------------------------------• Writes, edits, indexes or revises a variety of technical, user documentation such as articles, reports, tables and other documentations related to Lead management products.• Collaborates with other knowledge base developers and supervisor to gain understanding and be able to deliver projects within specifications.• Understands basic information technology concepts in order to be able to write contents.• Analyses requirements of project to determine types of system where article written would apply.• Ensures accuracy and completeness of technical documentation. Analyze developments in specific field to determine need for revisions in previously published material/s and development of new material.

Irvine, California

(TSIA (Technology Services Industry Association) STAR Awards Spring 2011-2012: EXCELLENCE IN ONLINE SUPPORT - Cisco Systems, Inc.)----------------------------------------------------------------------------------------------• Data analysis – Top Call Drivers, Article Helpfulness Index, Product Focus Launch • Project planning and implementation for product launches • Quality assurance for excellent web content output• Technical Adviser – appointed as resident technical specifications of devices for acquisition for testing purposes• Resident Technical Trainer – conducted training for upcoming technical updates and products rendering of Knowledge Management web tools.

Philippines

The Southern Blend Acappella is an acappella music company which primarily caters to musical groups who need custom arrangements in any musical genre.

Region Xi - Davao, Philippines

Davao City

Bachelor Of Science (B.S.), Elementary Education And Teaching, Science And Health

Activities and Societies: USEP Chorale, DIVERSITY All-Male Acappella Singers

Bachelor Of Science (B.S.), Maritime Studies

Activities and Societies: Synchrone Acappella Singers

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: ANHS Choir

Graduate, Grade School

Grade Scool

Graduated, Primary School

Activities and Societies: Accelerated Christian Education