Dana Lasswell Email & Phone Number

I am responsible for cultivating and maintaining strong relationships with our clients to drive satisfaction, retention, and growth. Key responsibilities include:- Serving as the primary point of contact for assigned client accounts, building trust and rapport to understand their business needs and objectives.- Developing and executing strategic account plans to drive revenue growth and maximize client value.- Collaborating with cross-functional teams (sales, marketing, product, support) to ensure alignment and delivery of solutions that meet client goals.-Proactively identifying opportunities for upselling and cross-selling additional products/services to increase account revenue.- Monitoring account health and performance metrics, and providing regular updates to clients - Resolving client issues and concerns in a timely and effective manner, maintaining a high level of client satisfaction.

I oversaw the successful implementation of our products/services for clients, ensuring on-time delivery, within scope, and meeting quality standards. Key responsibilities included:- Leading end-to-end implementation process for customers from kickoff to delivery and post-implementation support.- Developing and maintaining project plans and timelines to ensure alignment with client expectations.- Coordinating cross-functional teams (product, sales, customer support) to drive project success and client satisfaction.- Serving as primary client liaison, addressing concerns and ensuring a positive client experience.- Identifying opportunities for process improvements and driving continuous improvement initiatives.

Arlington Heights, Illinois, United States

Dogtopia is the leading destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members are kept safe and have a fun time when they are at our modern, open-play facility.

Arlington Heights, Illinois, United States

Mount Prospect

Bloomington/Normal, Illinois Area

● Campaigned at college fairs and events to promote the university and engage prospective students● Developed a comprehensive system to manage inventory of files and updated overall organizational systems● Recruited new students to the university and served as their student ambassador● Aided families, alumni, and visitors on any needs or concerns

Indian Creek, Il

● Developed programming and coordinated daily events/activities for campers● Oversaw operations including answering questions and concerns of parents ● Collected and managed confidential medical records of campers● Composed weekly newsletters regarding camp events

Ba Theatre Arts, Theater Education

Activities and Societies: Kappa Delta Sorority, JM7* improv Troupe, Illinois Wesleyan Dance Marathon, Illinois Wesleyan Happy ClubReceived.

For The Realization Of Human Potential: Social & Emotional Intelligence Training

A year-long program engaging in social and emotional intelligence work along with human growth and development.

National High School Institute- Cherubs

Over the summer of 2013, I was selected for an eight-week Theater intensive program held on the campus of Northwestern.