Daniel Laubly Email & Phone Number

Fresno, California, United States

Fresno, California, United States

Clovis, Ca

Technical Sales Engineer covering the Northern California, Pacific Northwest, and Rocky Mountain territories. -Provide pre-sales support to the sales channel through training, on-site support,and system design-Conduct compelling product demonstrations and lead technical discussions-Support Sales Team in responding to RFP’s and designing, specifying, and quoting systems-Develop and maintain strong relationships with customers and partners-Extensive travel to provide on-site support for integration, troubleshooting, and training-Engage with Technical Support Team to assure a smooth transition from pre-sales to the post-sales implementation environment

Clovis, Ca

Our strategic intent is to provide our customers with a focused and proactive approach to superior Product Support Solutions. Create a single point of contact to address all Pelco video support and network questions to enhance customer satisfaction. The TAM (Technical Account Manager) role initiates a team focused on customer-facing interaction that has the skill-set to manage difficult situations while keeping the sales organization and other internal teams informed as needed. In many cases, this person is the “face” of Pelco to the customer and the primary point of contact over the long term to resolve issues.• Ensures that an organizational department has the Service Support Resources to ensure that all customers are supported and all engineering and service commitments are met.• Ensure that the department runs efficiently within budget and maximizes every support opportunity. • Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards. • Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates. • Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team. • Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on time, within budget, and according to customer requirements. • Grows the customer base and manages all service resources to ensure customer satisfaction.

Design video security systems with emphasis on enterprise class digital video recording and transmission coupled with Pelco matrix switching/control and other system related products; primarily concentrating on large system sales opportunities, such as but not limited to casinos, airports, law enforcement and high security installations; supports sales functions for both North America and International requirements.• Manage large multimillion dollar projects from initial sales to installation, post installation training, and followup.• Travel through out the United States presenting enterprise systems to end users, integrators, rep firms, and large groups at Pelco events.• Provide support and troubleshoot issues experienced on site.• Work with engineering to understand low level functionality of the products and better service

Clovis, Ca

I provided top tier support for internal support technicians and escalated Tier­3 customer issues requiring development attention. I also served as technical core team member for all assigned new product development and sustaining projects. I was the lead support member for the following successful product launches:● DX8100 Video Recorder● DX4000 Video Recorder● DX4500/4600 Video Recorder● Endura DVR5300 Video Recorder● Endura NSM5200 Video Recorder● Sarix IX, ID, and IE series IP Megapixel cameras.Due to my expertise developed during the development of those products, I frequently traveled both domestically and internationally to provide support and training to both the regional Pelco staff as well as integrators and end users. I also served as technical lead for the Beta Program, resident support expert and cross­functional coordinator to ensure that teams receive the necessary information and training before the launch of a new product offer.

Phone and Field Support for DX Series Digital Video Recorders, PelcoNET IP video encoders and decoders.

-IT Support of 6 different branch locations.-Working with Windows NT 4.0 client stations, Novell 4.0 server and client, Cisco 2500 routers.-Working with JetDirect print servers.

Management Information Systems, General

Education record

Education record