▪ Client repair services for guitar, basses, amp, and effect pedals.▪ Setup, cleaning, electronics installation, etc.▪ Customer service, financial transactions, scheduling and managing online marketingcampaigns.▪ Prompt and courtesy communication and consulting in person, over the phone and viaZoom.

• 20+ years of experience in playing Heavy Metal and Thrash Metal bass guitar.• Proficient at 4 string and 5 string bass.• Guitar and Bass guitar setup, maintenance and repair skills.• Knowledge of music theory.• Song writing and song arrangement abilities.• Endorsed artist with Spector Bass.• 20 years of live show experience and studio experience.

▪ Performed component level repairs and rework to pc boards of Kontron customer products in accordance of Kontron SOPs and meeting set deadlines.▪ Established new standards and improved overall work flow for my team.

Effects Boutique is an online musical equipment retailer that specializes in high end guitar and bass guitar effect pedals and accessories. • Started online guitar/bass effect pedal and accessories retail company with business partner.• Filed all necessary legal documents with public and government agencies.• Built and maintain online website used as retail front to sell merchandize. • Interact with public and maintain an online presence promoting company, products, and services. • Attend music oriented conventions in search of new product and opportunities.• Communicate with manufacturing and distribution companies.• Maintain all accounting and bookkeeping. • Build guitar/bass effect pedal kits.

▪ Supported Product IT, product testing, test environment setup, troubleshooting and maintaining of all test servers and test equipment as part of project test execution responsibilities.▪ Supported hardware teams by performing additional electro-mechanical work as needed in order to meet strict project timelines and FDA regulations.▪ Created test plans, test protocols and performed ‘hands-on’ testing of medical devices and related hospital systems.▪ Worked with R&D/Marketing teams to create high risk scenarios, designed to expose severe defects caused by unexpected user interactions and abnormal system behavior, while covering all product requirements with complete traceability.▪ Created and managed defects, easy for developers to reproduce, and worked closely to support bug fixes, in order to turn builds around quickly.▪ Provided training for new staff, and mentored junior testers for maximum productivity.▪ The “go to” guy for anything out of the box or challenging other departments.

Seasonal contract completed.• Tested the performance of all variations and versions of TurboTax and ProSeries software on Windows and Macintosh platforms.• Ensured software performance met all quality specifications by testing its accuracy and reliability.• Pinpointed problems within TurboTax and ProSeries which were then recorded on a company database. • Worked with managers and staff to maintain and improve quality standards, procedures and processes.• Assisted in the training and mentoring of newly hired staff and ensured all compliances were met.

Seasonal contract completed.• Tested the performance of ProSeries software against set tasks and plans on Windows platforms.• Ensured software performance met all quality specifications by testing its accuracy and reliability.• Pinpointed and troubleshot problems within ProSeries which were then recorded on a company database.• Performed tracking procedures on tracking databases and adhered to all deadline requirements and quality standards.• Assisted co-workers in testing environments and brainstorming ideas of how to get the best from the product.

Seasonal contract completed.• Provided technical support to customers experiencing problems with the installation and activation of TurboTax software. • Analyzed software and platform issues and worked with engineer staff for possible resolutions.• Utilized tracking databases and compiled statistical data used for improving software and maintaining customer expectations. • Ensured product integrity by handling customer complaints and misconceptions.

Seasonal contract completed.• Designed and modified digital forms utilized in TurboTax Software in accordance to specifications.• Configured digital forms to ensure images on both screen and print versions coincide and perform with accuracy.• Utilized designing programs on both Windows and Macintosh platforms.• Performed tracking procedures on tracking databases and adhered to all deadline requirements and quality standards.

Seasonal contract completed.• Tested the performance of all variations and versions of TurboTax and ProSeries software on Windows and Macintosh platforms.• Ensured software performance met all quality specifications by testing its accuracy and reliability.• Pinpointed problems within TurboTax and ProSeries which were then recorded on a company database. • Worked with managers and staff to maintain and improve quality standards, procedures and processes.• Assisted in the training and mentoring of newly hired staff and ensured all compliances were met.

Contract ended due to department closure.• Configured the set-up and data entry of Oracle Bill of Materials, MACS configurations, mail order and catalog system, and marketing materials. • Assisted with the assignment of General Ledger Account Codes.

Contract completed.• Compiled, tested, and updated all Help content in six books used in TurboTax Software. • Accurately implemented over 100,000 links.• Maintained an error rate of less than 1%.