D'Layne Kaye Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Demonstrated exceptional guest servicing, ensuring high standards of customer service during fast-paced, high-volume operations. Utilized strong memory skills to memorize and communicate with up to 50 guests per night, enhancing their dining experience. Trusted to handle large sums of cash and credit card transactions. Cross-trained and coordinated schedules with up to 10 team members to establish seamless service, contributing to an efficient workflow. Effectively resolved customer complaints in a prompt and professional manner, reflecting strong communication and problem-solving skills. Collaborated with team members to maintain sanitation and organization, emphasizing proper food and beverage pairings to enhance the overall dining experience.

Portland, Oregon, United States

Developed, processed, and managed customer inquiries and interactions across all departments, achieving a prompt response rate of 90%. Maintained up-to-date knowledge of product information, current sales pricing, dealership events, and promotions boosting customer satisfaction by 25%. Applied clerical expertise, including POS system operations, accurate record-keeping, appointment scheduling, and data entry. Ensuring organized and efficient operations through streamlined administrative processes by reducing unnecessary steps and improving overall productivity.

Henderson, Nevada, United States

Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions along with process improvements. Handled all rental and repair contracts with customers and delegated services to the appropriate specialist. Managed agendas/calendars, boosting productivity & improving organizational initiatives for 11 employees.Confirmed accounts payable, controlled expenses by receiving, processing, verifying & reconciling invoices.

Henderson, Nevada, United States

Trusted to handle considerable sum of cash & credit card sales.Managed up to 100 customer orders per day.Served immoderate guests in fast paced environment, at times in extreme weather conditions.Increased sales by %10 by upselling featured cocktails to customers.

United States

National and international events modeling for diverse industries, showcasing versatility and adaptability. Built a strong portfolio demonstrating skills in customer service, sales, marketing, time management, and team adaptation. Achieved significant success, generating over $100,000 in gross sales and increasing client relations by at least 15% for various companies. Hired as a traveling event coordinator and model for multiple companies, managing teams and attracting lead clientele.

Las Vegas Metropolitan Area

Successfully assisted managing 4 residential buildings Concierge desks, including 12 employees. Produced accurate office files, updated spreadsheets and crafted presentations to support executives plus boot team performance. Resolved issues effectively through active listening, conflict resolution and dynamic communication skills. Some software programs I used in this role are Microsoft Office Suite including Word, Excel, Outlook and teams, and QuickBooks. Clerical duties performed daily included answering phones, filing, correspondence, meeting deadlines, and arranging schedules.Resolved issues efficiently through active listening, conflict resolution & dynamic communication skills.