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Deb Baldwin is listed as Technology Support Leader | Author at Self-employed, based in Greater Reno Area, United States, United States. AeroLeads shows a work email signal at greatcall.com and a matched LinkedIn profile for Deb Baldwin.
Deb Baldwin previously worked as Independent Consultant | Author at Self-Employed and Site Director, Member Advocacy Center - Costco Auto Program at Affinity Development Group. Deb Baldwin holds Bs, Business Administration from Columbia Southern University.
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Energetic, quality-driven leader with extensive experience managing in technical customer support environments. Broad background across industries, focusing on customer experience, quality assurance and continuous improvement initiatives. Consistent record of influencing change to achieve organizational goals.Professional Highlights• Over 15 years managing technical support organizations • 10 years leading in SaaS environments• Stevie and Best in Biz Awards for Customer Service & SupportStrengths• Customer Focus• Process Improvement• Distributed Team ManagementSpecialties• Improving Customer Experience• Building High Performance Teams• Cross-Functional Collaboration
Listed skills include Saas, Enterprise Software, Crm, Salesforce.Com, and 47 others.
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Greater Reno Area
Conduct cross-functional operational analysis, present proposals, and implement customer service focused initiatives for clients. Individual career consulting with an emphasis on professional achievement and advancement.Author of The Present by D. L. Baldwin - 07/26/2022Author of The Trip by D. L. Baldwin - 12/21/2022www.dlbaldwin.com
Greater Reno Area
Directed the Reno regional office with responsibility for the overall management of teams, programs, processes, vendors, facilities, and all other operational functions. Collaboration with cross-site leadership team, managing the overall member advocacy center to service Costco members and achieve company objectives. Responsible for all hiring, metrics.
Greater Reno Area
Managed operations of caring centers in collaboration with partner managers across three sites within the continental United States with a growing team of 700 customer advisors. Direct management of a supervisory team with responsibility for 65 customer advisors providing support for customer technical issues, account management, sales, and retention..
San Francisco Bay Area
Directed an international technical team, providing support to customers on SaaS and on-premise digital marketing software in an Agile environment, leveraging Salesforce.com, LiveOps and Monet Workforce Management. Areas of responsibility included setting strategic direction, managing team initiatives, performance management, team development, customer.
Greater Seattle Area
Directed a global technical team servicing partners, corporate accounts and law firms on enterprise e-discovery SaaS and on-premise software solutions. Responsibilities included establishing strategic direction, managing team activities and initiatives, internal collaboration to affect product releases in an Agile environment, and development of processes.
Greater Seattle Area
Managed operations of a 40 person help desk servicing 10,000 customers on proprietary claims software, MS office, PC hardware, peripheral device, and security administration support in an ITIL environment. Areas of responsibility included budget management, development of direct reports, and analysis of trends to enhance customer experience.
Greater Orange County Area
Managed quality assurance and continuous improvement for a help desk team of 60, servicing corporate customers on loan origination software, MS Office, PC hardware, telephony and relocation requests. Areas of responsibility included training, reporting, knowledge management, fulfillment and root cause analysis. Responsibilities included managing daily team.
Greater Seattle Area
Managed second level technical support team for web-based CRM enterprise solutions servicing member dealers across automotive OEM customers. Responsibilities included managing daily team activities, customer relationship management, project management, team and customer collaboration to affect product upgrades, creation and implementation of processes to.
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Deb Baldwin works for Self-employed.
Deb Baldwin is listed as Technology Support Leader | Author at Self-employed.
AeroLeads has found 1 work email signal at @greatcall.com for Deb Baldwin at Self-employed.
Deb Baldwin is based in Greater Reno Area, United States, United States while working with Self-employed.
Deb Baldwin has worked for Self-Employed, Affinity Development Group, Best Buy Health, Lyris, and Fti Consulting.
You can use AeroLeads to view verified contact signals for Deb Baldwin at Self-employed, including work email, phone, and LinkedIn data when available.
Deb Baldwin holds Bs, Business Administration from Columbia Southern University.
Deb Baldwin is listed with skills including Saas, Enterprise Software, Crm, Salesforce.Com, Cross Functional Team Leadership, Management, Process Improvement, and Strategy.
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