Pleasantly greet customers and asked open-ended questions to better determine needs. Responding to customer concerns swiftly to maintain satisfaction. Effectively supervised staff of 17 personnel by implementing company policies, protocols, work rules and disciplinary.Executed ongoing marketing strategies for seasonal promotions. Reviewed financial accounts for accuracy and resolved discrepancies. Created Ad campaigns for social media content calendar. Create copy and media for Facebook advertising campaigns. Create Marketing timeline for each dance season. Create and distribute monthly electronic newletters via Madmimi. Create email marketing campaigns for enrollment using various landing pages. Ensure website is up to date and maintained. Schedule social media posts for upcoming events/performances. Write press releases for upcoming events and performances and distribute to local news and community event forums. Create email marketing campaigns to increase enrollment. Work with Director to devise, deploy and monitor enrollment processes to boost long-term business success and increase profit levels. Track and project enrollment by season based on past trends. Process Payroll. Itemize expenses via Quickbooks. Handle all venue contracts and payments. Work with Accountant to ensure accurate bookkeeping. Train and mentor new administrative staff

Provide valuable feedback and critiques to dancers. Encourage and support youth in dance. Judge each routine based on Technique, Performance/Execution, Stage Presence, Overall Impression

Manage administrative logistics of events planning, including contract signing, studio registration and fee collection, event booking and event promotions. Fulfill contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination. Create and distribute electronic email updates to attending studios via Madmimi. Delivered prompt payment for event services, including vendors, venues, staff, and independent contractors. Create and coordinate schedule for the event including staff schedule. Assist and act as a liaison for attending schools and studios. Accurately calculated and processed expenses during and after events. Create email campaign for studio registration. Responsible for having all signage printed and posted for the event.

Provide valuable feedback and critiques to dancers. Encourage and support youth in danceJudge each routine based on Technique,Showmanship, Choreography, Musicality and Appearance

Plan and organize non-profit North American dance tour to promote human rights awareness in West Africa. Create letter of intent and distribute to potential universities and colleges. Create and distribute electronic press kit.Work alongside corporate and grant research for funding opportunities.

Handle customer downgrades and disconnections requests. Prevent disconnections and downgrades by reinforcing the value of services. Explain the features and benefits of services.Handle escalated calls of customers who are not satisfied with their services.Track Saves/Downgrades/DisconnectsApply campaigns and re-bundle services

Answers subscriber billing inquiriesTroubleshoots cable issuesTransfer appropriate calls to Sales/Customer Retention/Technical Support/CommercialProcess payments and set up auto payEscalate issues to Local OfficeEnter work orders for service issuesEnter Upgrades/Downgrades of Cable Services per request.

Plan, Direct and Coordinate Studio Operations. Work with Marketing to approve promotional materials. Responsible for achieving and retaining sales and revenue goals of Manhattan Studios. Process Payroll. Run weekly sales reports for new/prospective clients. Track and monitor sales activity on a daily/weekly/monthly basis. Work closely with Sales and Marketing Team to develop strategies to increase revenue and client base.Maintain studio finances and budget according to company P&L. Create promotions based on current trends in Health and Wellness Industry. Maintain VIP Client accounts and Correspondences. Make sales calls to leads and current clients to attain monthly sales goals. Train and mentor new front desk associates. Delegate duties to Front Desk Staff and Sales Team. Manage day to day Instructor scheduling. Provide support to CEO , CFO and Vice President of company. Schedule evaluations for PTC/ATC/TT’sConduct One-on-One monthly/quarterly meetings for Trainers and Staff

Cashier, Stock, Sales Support, Maintain Floor, Maintain Fitting Room

Implement and organize new pricing system. Create a pricing history for each customer. Collecting updated pricing from Account Managers. Handle correspondence between Account Mangers and Customers. Inputting new pricing into Oracle. Compile an Excel spreadsheet of all customers pricing. Closing sales accounts and invoicing sales orders. Inputting sales orders into Oracle.Handling all Tolling customer requests. Scheduling shipments. Handling requests from Customer Service Representatives.Filing/Faxing. Training and mentoring new employees. Answering phone calls and handling agents requests

Responsible for handling customer requests within a specified time. Processing all image documents and data entry for automobile and homeowner insurance certificates and declarations. Answered phone calls and handled agents requests. Placed followup telephone calls to customers. Training and mentored new employees. Faxing, filing, copying and typing insurance documents.