Carlos De La Cruz Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

Provide technical services such as configuring, maintaining and securing the Shineglobal.org website.

Los Angeles, California, US

• Oversee and direct the day-to-day activities of the IT department for our North American offices (NYC/ATL/LA/BC). Ensure that systems, services, and infrastructure are all working reliably and securely. Lead and.
• Provide guidance and leadership to the IT department and its technicians
• Act as a primary liason for production management
• Make recommendations on staffing needs, evaluate and review people within the department
• Train and develop team members, encouraging acquisition of new skills
• Gather and deliver concise problem solving to infrastructure team to assist with advanced diagnostics

Zurich, Zurich, CH

• Worked within a data and network operations center environment at LGA.Contributed to efforts/projects in the deployment, maintenance and support of current and new data center infrastructure.Tested and troubleshoot.
• Experience with current server platforms, as well as networking equipment and infrastructure repairs.
• Perform Decoms & Machine repairs at LGA.Helped in installation of new racks/servers.Part of the team during the COVID-19 outbreak in North America, providing datacenter coverage.

London, GB

• Oversaw and directed the day-to-day activities of the IT department, ensured that systems, services, and infrastructure were all working reliably and securely. Led and coordinated with the teams that managed these.
• Provided guidance and leadership to the IT department and its technicians, and also directly supported end users by handling escalations, resolving user issues, and monitoring the performance of systems to prevent.
• Member of a national and global environment consisting of three different agencies with competing needs and requirements. The position required prioritizing and managing expectations across several regions (Boston.
• Ensured teams had the technology needed to perform global functions seamlessly from the New York office, whether the technology they used was in the United States, EU, or located in another company site.
• Worked with technicians, general contractors, architects, and project managers in the design of data rooms across remote sites.
• Followed Sarbanes-Oxley controls and Internal Audit controls. Responsible for ensuring that the processes exist, that they were being followed, and the documentation produced for each control was accessible for any.

London, GB

• Responsible for the planning, coordination, management, architecture and the operation of the IT network and all other computer systems and resources, including all IT staff, outsourced operations personnel and vendors.
• Designed and executed the technology vision and strategy for the agency including IT policies and procedures.
• Maintained a close business relationship with users, IT staff, vendors and consultants to ensure the effective functioning of the IT environment. Selected and negotiated purchase and service contracts with appropriate.
• Responsible for disaster recovery of the IT environment, its planning, testing and, if required, its execution.
• Responsible for the procurement, deployment and maintenance of network and desktop hardware components.
• Developed programs that provided regular technology training for staff, on-going refresher training.

Provided Systems Administration services that included configuration and management of Linux and Mac based servers and workstations. Installation and management of data backup systems, Network (WiFI, LAN, DHCP, LDAP, Firewall/VPN) and shared storage servers (SAN, Fiber network) in a media/post-production environment. Installed and managed a render station.

New York, NY, US

• Responsible for triaging and acting on support requests and working in collaboration with the agency’s staff, consultants and service firms to resolve customer affecting technical issues in a timely fashion in order to.
• Maintained a thorough working knowledge of the agency’s infrastructure, related vendors and support services.
• Maintained a thorough understanding of the agency’s IT provisioning, de- provisioning processes and related technologies.
• Initiated, developed/refined and implemented standard operating procedures, guidelines, standards and related documentation as required.
• Maintained an accurate, up to date, service catalog and inventory of the Agency’s IT hardware, software, services, access controls and security entitlements.
• Provided staff and others with training and guidance on the use of the Agency’s information technology and services as requested or as needed.

System Administrator in support of Unix and Linux systems; migrating Unix Solaris based systems to open-source Linux (Debian, Ubuntu) workstations and servers. Compiling, testing and documenting open-source Physics and Astrophysics applications.

Bachelor Of Arts - Ba, Cinematography And Film/Video Production

Education record

Electrical Engineering