Nursing combined with business knowledge and qualifications that include more than 15 years of experience in the health care profession as a Registered Nurse with increasing responsibilities from Charge Nurse to Regional Nurse and advancing to the position of Health Services Quality Review Specialist, working as part of a team committed to excellence.•Driven by continuous quality improvement and the challenge to make a difference.•Proven nursing operations knowledge by increasing operational efficiencies, and talent for creative and profitable approaches to problem solving and risk management, conducting skillful negotiations, developing strong teams, and establishing outstanding relationships with healthcare regulators and customers.•Multi-site support expertise evaluating performance and providing feedback in a constructive and motivating manner.•Strong and effective in delivering group training and one-on-one coaching.•Skillful at multi-tasking and quick to identify critical priorities in demanding environment of constantly changing regulations and requirements, schedules, staff and equipment availability.•Sensitive and professional communication skills, both when working with patients or families and members of the medical community.