Derek Learmonth Email & Phone Number

Kamloops, British Columbia, Canada

Kamloops, Bc

- Designed, managed and updated all online and print presences- Created brand and design guidelines to ensure consistency of logo and brand identity- Managed all PPC Adwords/Bing Ads campaigns- Setup and provisioning of vSphere VM’s to be used with FreePBX Linux Distro as a hosted phone solution.- Followed documented Linux CLI procedures when provisioning and troubleshooting FreePBX configurations.- Worked with clients to ensure the accuracy of users, extensions, and system logic- Evaluated client telephony requirements to provide tailored services- Supported end user PBX configurations to enable various business functions- Assisted with managing client phone infrastructure including system migrations- Coordinated with techs to arrange onsite installation and phone configuration- Diagnosed and located issues within customers internal and external networks- Worked with existing and reselling partners to create processes and documentation to assist in the on-boarding process

Kamloops, Bc

- Assisted production manager in all daily duties to ensure all policies and procedures were met- Implemented new procedures and consistency standards with production manager- Designed online and printed materials such as websites, advertisements and marketing material for clients- Developed ASL corporate design and branding guidelines- Managed Code and Design repositories using TortoiseSVN- Developed Adobe Flash scripts integrated with Javascript to receive external variables where required- Developed hardware requirements for the design team workstations- Provided oversight of all designs provided by the team for diverse clients to assure product quality- Provided team training updates as best practices evolved- Created policies and procedures for use by design and development teams to streamline product delivery- Managed and provided support for a design team, reviewing all work and ensuring deadlines and accuracy of work completed- Organized and conducted all client design meetings to clarify customer’s needs/expectations and to establish timelines- Participated in all aspects of production staff management, such as training, hiring, annual reviews and disciplinary actions

- Provided customer service and technical support to cable Internet subscribers.- Tracked and documented each call received.- Reviewed the solution to educate and empower the customer- Provided top level customer service and technical support to cable Internet subscribers