Denise Ledbetter Email & Phone Number

Chapel Hill, Tn

Spearheaded daily efforts within vendor management, planning, coordination, and review across all phases of the software development lifecycle. Ensured projects and products met quality specifications and were completed on schedule and within budget. Supervised and supported a five-person consulting team.➣ Led business partners in crafting strategic plans and roadmaps in alignment with organizational objectives.➣ Managed cross-functional initiatives and dependencies across sales, finance, digital marketing, field operations, information technology, billing, call centers, credit services, treasury, retail, and e-commerce. ➣ Steered the migration of internal employee identification processes, including the integration of a new internal program with existing systems to streamline human resources and order entry service delivery processes.➣ Uncovered risks, created mitigation strategies, and drove the implementation of corporate initiatives.➣ Conceptualized, developed, and rolled out an in-house solution for credit card processing and a company-wide e-wallet, resulting in significant cost reduction and the alleviation of PCI audit concerns. ➣ Established a collaborative culture fostering a sense of urgency to deliver innovative technical solutions aligned with business needs.

Little Rock, Ar

Collaborated, facilitated, and provided leadership to a Scrum team tasked with developing data projects. Guided project discovery and planning, steering the team from conceptualization to delivery. Empowered teams to self-organize and enhance cross-functionality. Accountable for a department budget and Profit and Loss (P&L).➣ Orchestrated Scrum ceremonies, including sprint planning, retrospectives, and daily stand-ups, fostering a culture of change and continuous improvement. ➣ Ensured team efficiency by managing workload and prioritizing tasks, serving as the lead Jira administrator to optimize workflows, automate processes, and integrate Jira with other development tools. ➣ Conducted quality assurance on implemented solutions to maintain high standards.

Little Rock, Ar

Functioned as an integral part of a 17-person consulting team, working collaboratively to develop comprehensive end-to-end project views, encompassing testing and implementation phases. Partnered with the analytics team to design and implement reporting mechanisms aimed at enhancing the success of the SMBSD.➣ Planned, executed, and oversaw the allocation of resources and scope for service delivery projects. ➣ Established clear and achievable objectives, ensuring successful project completion. ➣ Performed extensive gap analyses with internal partners to address any discrepancies. ➣ Pinpointed process improvements opportunities, providing implementation recommendations.

Nashville, Tn

Promoted to direct the coordinated execution of interconnected projects aimed at advancing strategic initiatives. Established credibility, fostered rapport, and upheld communication with stakeholders at various levels. ➣ Discovered opportunities for process enhancements to boost internal and external customer experiences, focusing on sales, customer service, revenue assurance, access management, and disconnect teams. ➣ Ensured ongoing alignment of program scope with business objectives and offered recommendations for program modifications to optimize effectiveness and strategic alignment.

Little Rock, Ar

Brought on board to supervise a 20-person business intelligence team, leading staff hiring, training, development, and performance management. Developed and executed programs to enhance end-to-end order processes. ➣ Implemented gross margin reporting, resulting in over $200,000 in cost savings and generating $100,000 in additional bottom-line revenue. Directed the team in identifying and executing audits related to cost savings, resulting in over $265,000 in savings annually (over $4,000,000 in total).➣ Instituted and guided initiatives to substantially decrease monthly network expenditure. ➣ Ran cross-department communication to confirm requirements and assess alternative business solutions.➣ Teamed up with information technology leadership daily to devise and support cost-saving and revenue-generating projects.

Fairfax, Va

Tasked with delivering business consulting services, acting as a liaison between finance, access management, and other departments to pinpoint opportunities for cost savings and revenue enhancement. Drove new business development efforts, identifying new opportunities. Oversaw day-to-day operational facets of projects, including scope management. ➣ Orchestrated multiple projects to bolster cost-saving endeavors with access management and disconnect teams. Generated executive reports based on project insights. ➣ Developed and executed project work plans, adjusting as necessary to accommodate evolving needs. ➣ Engaged in daily communication with cross-functional teams to ensure project success.

Dallas, Tx

Served as an independent consultant and trusted business advisor for telecom, technology, and banking clients needing assistance with significant implementation projects. Evaluated clients' strategic and tactical requirements to devise customized solutions. Developed a strategic business plan to support initiatives surrounding a planned business launch.➣ Joined forces with business partners to develop project roadmaps while also overcoming obstacles.➣ Identified, qualified, and championed the adoption of new technologies based on their relevance, strategic implications, costs, operational objectives, costs, and competitive advantages. ➣ Orchestrated the analysis, evaluation, and selection of hardware, software, and tools.➣ Carried out comprehensive design reviews to optimize performance while ensuring alignment with client goals.