Desiree Leonard Email & Phone Number

Valley Falls, KS, US

Topeka, Kansas, US

• Entered new accounts from documents provided by over 100 plaintiffs, each with their own rules and requirements using proprietary software. Average of 15+ new accounts per day.
• Collaborated with team and outside departments to ensure information was processed and entered correctly when variations in files arose.
• Managed and maintained existing accounts by updating files to the most recent and accurate information as well as financial adjustments.
• Traced missing defendants whose addresses were no longer viable.
• Prepared mailed documents to be sent daily.

• Designed website layouts, templates, and unique on-brand media. Launched two complete overhauls of a website from the ground up.
• Created and maintained multiple databases of information for websites – typically 10 entries per day with 15 subsets of information.
• Researched, scanned, and maintained files for multiple projects.

Overland Park, Kansas, US

• Led two teams focused on creating e-commerce solutions for the sales and service of insurance policies via multiple companies.
• Created and maintained work progress boards for multiple project teams.
• Created project briefs and provided timely updates to management.

Aliso Viejo, CA, US

• Evangelized agile as a strategic asset of value in business culture, inspiring teams to implement new tools and techniques.
• Coached teams in Agile Scrum practices and provided necessary training to create positive mindsets toward Agile methodologies.
• Coordinated the monthly Profit and Loss meetings between the front and back-office teams.
• Led sprint reviews and planning meetings to promote full team engagement and managed their sprint boards as action items were worked.

• Created design materials for digital and print use.
• Formulated design ideas in early planning stages with management.
• Increased customer base by promoting brand awareness and launching key marketing efforts in print and social media.
• Communicated with customers via email, chat, and social media to promote brand awareness and customer retention.

Dublin, IE

• Created unique playlists for an average of 200-300 listeners per show
• Received and handled audience requests, helping to maintain engagement with listeners during a 3 hour set
• Moderated chat and forums for the station
• Researched music trends and preferences of the audience to ensure consistent positive energy

• Created unique playlists for an average of 200-300 listeners per show
• Received and handled audience requests, helping to maintain engagement with listeners during a 3 hour set
• Moderated chat and forums for the station
• Researched music trends and preferences of the audience to ensure consistent positive energy

Master Of Fine Arts - Mfa, Media Design

Bachelor Of Science - Bs, Web Design & Development

A.S., American Sign Language Interpretation