Dmitry L. Email & Phone Number

San Leandro, California, United States

Offer first and second-level technical support to users in Northern California, both onsite at the office and remote job site locations, addressing hardware, software, network, video conferencing, and mobile device issues.Deploy Dell laptops using FOG and immi.bot deployment tools. Implement iPads and iPhones with Hexnode MDM.Modify and oversee network user accounts with Active Directory and provide training to new employees.Handle the helpdesk queue using Freshservice ticketing system, and coordinate staff onboarding and offboarding.Oversee the hardware lifecycle of all IT assets, including laptops, monitors, conferencing accessories, and peripherals.Implement the Verkada security system to oversee office cameras and manage access control efficiently.

Pleasanton, California, United States

Provided technical support to over 700 office and remote US employees including C-level executives with hardware, software, network, mobile devices as well as VoIP phones.Hired and trained contractors for laptop refresh projects for remote and office employees.Worked closely with HR to streamline IT onboarding and offboarding process. Conducted new hire trainings.Assisted IT Manager in procurement of IT equipment for all US employees, including laptops, monitors, docking stations and accessories such as webcams, headsets, etc.Tested and deployed all Dell laptops using SCCM imaging system and managed all escalated support tickets from help desk in ServiceNow. Created VDIs on AWS for US and international IT contractors.Tracked, monitored, maintained, and recouped all IT hardware assets in the US and Canada.

Berkeley, Ca

Responsible for technical support to 1,000 students,staff, faculty at CED, supported LAN/WAN, WiFi connections, and troubleshoot Dell Laptops/Desktops. Primary administrator for the CCure Security System and interface with UC Berkeley Police on security/access. Managed activities for five staff technicians, including workload and scheduling; provided training and feedback on performance.Managed Cannon, Xerox and HP network scanners, plotters and other peripheral devices using PaperCut software.Utilized Active Directory to manage students’ file share permissions, Exchange Mailboxes, distribution lists and network access.Routinely accessed fee collection protocols in PaperCut software, ensure accurate collections structure is implemented to raise revenue for CED’s Information Technology Center. Evaluated new software and hardware for CED Technology Center and work closely with procurement on contract implementation to secure most advantageous pricing and terms with vendors, including CDW, New Egg, Dell.

San Francisco, Ca

Provided second-level IT support to all US Army Corps of Engineers employees, regional site locations, and other senior executive staff and military personnel in San Francisco Bay area.Supported Dell laptops/desktops, Blackberry phones, WiFi, and Polycom/Webex VC, Lexmark/Xerox Copiers, Lexmark/HP printers, and Cisco VoIP phones.Modified and managed all network user accounts with Active Directory and trained new employees.Provided technical support to over 500 local users with hardware, software, and network-related issues 24/7, using Remedy system.Served as a team lead for PC Refresh Migration program, executing transition from Windows XP to Windows 7.

Alameda, Ca

Worked in all IT support capacities for a major international manufacturer of heavy equipment and cranes (recently acquired by Sarens); coordinated technical support for all employees and senior executive staff abroad.Supported Dell laptops/desktops, Cisco VoIP phones, Blackberry phones, and Lifesize VC. Created, modified, and managed all network user accounts. Provided remote support via DameWare, TeamViewer and CrossLoop.Provided technical support to over 100 global and mobile users with hardware, software, and network-related issues 24/7 using the Omni Tracker ticketing system.Researched, purchased and installed hardware and software, including telcom and video. Created and balanced budgets for future projects. Tracked inventory to prevent loss . Implemented the “Exchange Migration” from Workgroup to Exchange Active Directory.Evaluated, purchased, implemented and tested LifeSize video conference equipment in three office locations.

Redwood City, Ca

Provided Tier I/II tech support to 800 users nationwide for desktop/network related issues. Duties included:Proactively monitored server systems for regarding uptime, failover, anti-viral and anti-spamming issues, tracked software bugs and issues and reported accordingly.Managed user accounts with Active Directory Console. Utilized HEAT as premier Helpdesk ticketing system. Troubleshoot wireless, cable, DSL and other network issues. Implemented systems upgrades as needed.Managed all Cisco VPN connections for all regional offices and remote jobsites.Worked with SBC, Sprint and XO Communications to resolve any WAN outages.Researched and purchased IT equipment for all offices/jobsites (laptops, PCs, servers, etc). Participated in Change Management meetings and SOX Compliance audits.Configured and managed Blackberry/Treo phones.

Ms, Digital Security

Bs, Business Administration