Daniel J. Lewis Email & Phone Number

New York, Ny, Us

Hicksville, Ny, Us

Responsible for overseeing Lincoln IT’s data center systems to ensure it maintains up-to-date, organized information, internal procedures for change management and auditing. Responsibilities include leading a team of data professionals to complete tasks, installing and updating cybersecurity hardware or software and responding to security breaches to retrieve lost data. • Cloud, Virtual and Private data center technologies• Experience in Data Center operations• Strong familiarity with environmental data center equipment’s and workflow• LAN and WAN proficient• Adept in change management controls/processes and installation/removal of equipment• Schedule of maintenance, downtime and client communication• Work with mechanical, electrical and technical engineers during infrastructure procedures• Support the installation and stacking activities• Performed preventative maintenance support at all levels• Ensured the data equipment’s are in good running condition; daily physical and remote checks• Scheduling the availability of manpower during critical conditions and providing oversightCloud Services:Responsible for clients with cloud computing services hosted at LIT relating to infrastructure topologyo Hardwareo Performance/resourceso Networking/communicationo Firewall rules, ports, whitelisting/blocking, VPN/remote accesso Citrix Storefronto SSL Certificates, warranty renewalso Firmware/iLO/DRAC management and updateso Auditing/Change Managemento Client Communicationo Monitoring and alerting for the servers, switches, ISP/networkingHosted Services: Responsible for clients with hardware services hosted at LIT relating to infrastructure topologyo Hardware/Networkingo Performance/resourceso Firewall rules, ports, whitelisting/blocking, VPN/remote accesso Firmware/iLO/DRAC management and updateso UPS Monitoing• Client Specifico External ISP connections and routingo DNS managemento SSL Certificates, warranty renewals

Hicksville, Ny, Us

• Troubleshoot and resolve high level/network down scenarios while communicating effectively• Supported junior engineers technically who work with clients, support requests and projects to ensure SLA’s• Adverse in Citrix Studio & Director including management of VDI environment, resources and users• Office 365 and Exchange 2010 administration. Including mailbox creation, mail flow management, shared resource permission, and public folder setup• Support and maintain firewall, VMware/ Hyper-V, Cisco, VoIP, AD, and GPO issues• Advanced use of ConnectWise and N-Able to perform day to day duties and reporting• Provide high level concierge support to business owners and other C-level executives• Manage security end-point applications, including Trend Micro and Symantec• Well rounded with SharePoint, Autotask, PRTG, SSO, OneNote & MS Paint• Assisted external support vendors when troubleshooting solutions such as VMware vSphere 5.1 with SRM, BackupExec 2014, Dell PowerEdge servers XenApp, and Shadow Protect• Modify and customize PowerShell scripts to automate maintenance, Active Directory, Exchange, and File Server tasks

New York, Ny, Us

• Network administrator to the entire companies environment• Cisco and Firewall security management, firmware updates and general maintenance• Switch and vLAN management/implementations, VoIP configuration, wireless network management• Built out and supported Hyper-V environment along with scoping and supporting cloud based solutions• High level classified data protection from client collections to network security infrastructure• Powershell for Exchange 2010-Office 365; along with managing and supporting those environments• Datacenter manager/coordinator while managing available resources then assessing needed upgrades• Ensure that external partners perform preventative management and rapid incident response to systems such as HVAC, security and power.

New York, Ny, Us

• Management of engineers who work with clients, support requests and projects to ensure SLA's • Support and maintain firewall, VMware/ Hyper-V, Cisco, VoIP, AD, and GPO issues• Schedule and maintain my team’s hours and PTO ensuring that overall production was not affected• Provide white glove concierge support to business owners and other C-level executives• Utilization of ConnectWise and Kaseya to perform day to day duties• Support and maintain data backups on a variety of third party solutions • Overall responsibility of the on and off-boarding of all US and international client employees. Established an approval workflow and user management checklists to drastically improve security, simplify processes, reduce compliance risks.• Exchange 2007 and 2010 administration. Including mailbox creation, mail flow management, shared resource permission, and public folder setup• Maintain and support of Symantec MessageLabs gateway.• Modify and customize PowerShell scripts to automate maintenance, Active Directory, Exchange, and File Server tasks.• Proficient with SQL in remounting, dismounting, shrinking, databases.• Design and troubleshoot global security and user experience policies via Desktop Authority and Group Policy.• Troubleshooting common SQL issues such as tables, services and backups.• Manage security end-point applications, including Webroot, AVG and Symantec.• Manage mobile device administration Android, iOS and BES.• 3rd party vendor relationship management. • Manage SharePoint 2010 functionality • Have built out and implemented new SQL environments, including permissions, disk space and partitioning as needed due to client workflow and environment.• Create and maintain documentation for Lloyd employees use• Installed and troubleshot Bloomberg, Peachtree, Rutgers and QuickBooks programs and workflow.• Well rounded with Kaseya, SharePoint, Autotask, PRTG, SSO, & IaaS

New York, New York, Us

• Primary account representative consulting and supporting client enterprise infrastructures• Planned, installed and managed BES, Windows Servers, VMware machines and disaster recovery solutions• Professionally performed client relationship management and time management• Assisted in the planning of network designs, configuration and performed the ongoing management of a variety of switch technologies• High level support experience of with firewalls and VPN software solutions• Dedicated support escalation contact for on-site and remote from Managed Services hedge fund clients and financial service clients where swift issue resolution was required• Ensure that all teams adhered to IT policy, change management procedures and trouble ticket tracking

• Trusted to organize and govern Active Directory user, computer and branch containers• Responsible for Symantec backups and archiving ensuring efficient downtime turnaround• Dependable to organize and educate webinar software’s and video conferencing equipment• Entrusted with complex customer service issues as a result to resolve concerns and satisfy customers• Built and managed VMware infrastructure, Windows Servers and operated VoIP• Administered a Windows Server 2003 / XP environment for over 100 users, workstations and 15 servers dispersed over nine locations in Queens and Long Island. Provided weekly on-site and daily remote support.• Preferred contact for the IT Director and management on critical projects. Commended for excellence and reliability by co-workers, department heads, and executive management.