David Leyden Email & Phone Number

Ireland

San Francisco, California, Us

San Francisco, Ca, Us

- Managing the success of some of Segment's largest global enterprise customers - Strategic portfolio management - developing short, medium and long-term adoption and enablement roadmaps to unlock additional customer value- Managing relationships, risks and opportunities, both internally within Segment and externally within client organizations - Ultimate focus is on customer value realization, satisfaction and advocacy

San Francisco, Ca, Us

- Founding member of Segment's Project Management Office within the Professional Services team- Lead development and management of both internal and customer-facing Projects- Developed best practices and new processes for integration with internal teams and Professional Services clients- Worked closely with clients and internal teams including Sales, Customer Success Management, Solution Architects, Services Operations, and Services Engineering Product Development- Managed and drove transformational Marketing Technology Programs for key Enterprise accounts- Worked with the Services Operations team on the monthly roll-up of key delivery metrics- Tracked and drove Professional Services operations metrics

San Francisco, Ca, Us

- Core focus on owning the ultimate success of our customers, ensuring they realize the full value of the Segment platform - Developed and delivered success roadmaps- Drove product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy-Managed customer relationships, acting as trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics and Marketing-Managed relationships with program owners (IT, engineers and developers) to drive product usage and engagement- Partnered internally with Product Managers, Solutions Architects and Success Engineers to optimize customer implementations and resolve technical challenges- Proactively identified account risks and develop mitigation plans (coordinating activities internally within Segment and external with customers) to resolve- Continual portfolio analysis to identify risks and opportunities and prioritize for impact- Communicated performance opportunities and technical overviews to coordinate solutions internally across engineering, marketing, product and support teams

Dublin, Ireland, Ie

• Group Transformation was a CEO mandated department, brought together to deliver strategic projects, intended to foster new ways of working and act as a catalyst for cultural change• Internal consulting role operating across a number of business units

London, Gb

• Project & Programme Management• Commercial Excellence• Opportunity & Synergy Management• Procurement Optimisation

London, Gb

• Architect within a leading London practice. Delivered a series of schemes, from large scalepremiership football stadia to individual houses. At the core of each project was a detailed understanding of the end-user requirements and ability to wear their shoes• Involved during each stage of the design lifecycle from conception & initial feasibility studiesthrough to detailed construction design, site management and product delivery• Coordinated the work and deliverables of all other design consultants, requiring the ability to “wearmany hats”, to ensure final product was aligned with brief and customer expectations• Procurement, quality control, change management, contractual management, payment approvals

Swords, Fingal, Co. Dublin, Ie

London, Gb

Marine Road, Dún Laoghaire, Dublin, Ie

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science (Msc), Project Management

Postgraduate Diploma, Professional Practice In Architecture, Architecture (Part 3)

Bsc Architectural Science & Bachelor Of Architecture (Barch), Architecture (Part 2)

Education record