Donnalee Forster, Mba Email & Phone Number

Plymouth, Ma, Us

Independent associate building my business to offer opportunities to customers to choose Green Energy as well as building a business with Viridian Energy.*team building*direct sales and marketing*project management

Plymouth, Ma

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Responsible for familiarizing and effectively communicating with other BCBS Plans throughout the countryAnalyzed customers' needs and provided world class service Led efforts to evaluate workflow conditions division wide and reach independent decisionsIncreased efficiency in New England HMO product across six BCBS PlansRecruited to lead a project team of 20+ associates and consultants for the implementation of a new Behavioral Health Plan DesignManaged project staff of 10+ in the implementation of an internal system conversion to assure all divisions were engagedManaged key customer implementations , in conjunction with other Blues Plans, for the Medicare product adhering to Federal and State compliancy

Previous title: Quality Control Manager

Successfully managed team of 20 AssociatesEffectively communicated with Claims Operations Leaders and other internal areas on a daily basisSuccessfully applied negotiation skills in regards to error disputes and workflow processesAnalyzed trends and developed resolutions division wideImplemented several process improvements which served as a benchmark for other Blues PlansChampioned process improvements; promoting ownership and empowerment by associatesDeveloped and implemented cost effective and creative solutions to address improvements in claims processing, which directly related to customer improvement satisfactionDeveloped Quality Program which was nominated by the BlueCross BlueShield Association for a 'Best of Blue' awardManaged Care ConsultantManaged team of analystsInitiated and organized Managed Care Focus Group, developed its plans, goals, and workflows Monitored and resolved all managed care activities and issues impacting Provider ServicesConducted monthly Provider Focus workgroup to identify and address providers' managed care issuesWorked with other area leaders throughout the company to help resolve common issues

Mba, Business Administration, Management And Operations

Activities and Societies: Honor Society

Mbacertificate, Human Resource Management