In my role at Frito Lay, I provide instructional design and development support to the Business Innovation Team, supporting over 15,000 sales professionals nationally. I employ the latest instructional design technologies and methods, creating multifaceted training packages to meet the needs of a diverse and geographically dispersed audience.• Spearheaded eLearning development by recommending tools, defining development processes and standards and mentoring team members to drive the ongoing development of mobile learning solutions• Developed training presentations and supporting materials for over 20 web-based and mobile applications, enabling sales professionals with the knowledge needed to leverage tools and processes more effectively• Developed standards and templates for training development that are used for all materials produced by the training team, provided tools and process training and mentoring to three full-time training developers• Designed and developed training presentations and reference materials for 3 applications supporting the management of hourly employees, and received a service award for contributions to the project’s success

As L&OD Consultant with VHA, I partnered with business leaders and human resources staff to provide learning experiences and resources to employees of VHA, Novation and Provista. I conducted 1-on-1 coaching and small group training sessions to improve productivity and enable leaders to manage their teams more effectively.• Identified trends through analysis of employee engagement survey and talent management data, and made recommendations that resulted in long-range strategic direction for learning and development• Provided guidance to over 30 executives and business professionals by conducting 1-on-1 coaching in the areas of diversity, communication, conflict resolution, team dynamics and setting objectives• Managed the online performance and learning resource library, conducted 1-on-1 coaching and team training sessions that resulted in a 40 percent increase in library usage in less than six months• Managed the Leadership Mirror 360 degree feedback tool and process, successfully facilitating the process for over 25 managers, business leaders and individual contributors• Developed and delivered training for over 1,400 employees covering the SucessFactors Performance Management System and annual process, and received a service award for ongoing employee support

In my role within Accenture's Infrastructure Outsourcing (IO) organization, I served as Training Program Lead within the Global Delivery Planning & Enablement Team. My responsibilities included development and ongoing management of global training curricula for Accenture IO professionals, training strategy and solution planning, and definition of tools, processes, and standards to drive the internal development and delivery of training content. I also served as the global point-of-contact for local training leads, providing needs assessment and issue resolution.• Designed training curricula to define training requirements and recommendations for Infrastructure Outsourcing (IO) personnel, which was implemented as a global standard for professional development• Partnered with IO leadership to identify skills gaps and priorities for specific IO roles; designed custom training solutions that met business objectives and budgetary constraints• Assessed the impact of change requests on global training content and provided estimates of the work effort and cost required to complete recommended enhancements• Worked closely with IO leadership to establish a Community of Practice focused on industry standards and certifications; created a SharePoint site to manage the CoP’s activities and served as co-lead for the group

As the Training Lead for this long-term project, I was responsible for the planning and implementation of training for the deployment of new tools and processes to Infrastructure Outsourcing (IO) professionals. I supervised a team of four training developers, assigned workloads according to resource availability, and managed the training development timeline. I was also responsible for researching tools for web-enablement of the training, developing training content using Microsoft PowerPoint and Adobe Presenter, and facilitating train-the-trainer sessions for a globally diverse group of trainers.• Planned and implemented a training development strategy for the Integrated Service Delivery Model (ISDM) project that resulted in successful deployment of training to over 3,500 IT professionals globally• Researched training tools and platforms and made recommendations to ISDM project leadership that resulted in the adoption of new technology for web-enabled training content• Coordinated and facilitated train-the-trainer sessions for a diverse group of internal and external training resources; developed supporting materials to ensure successful training delivery

As the Training S&D Team Lead within Accenture's Infrastructure Outsourcing (IO) Organization, I was responsible for implementing standards and processes to ensure a globally consistent training program for IO Service Desk personnel. I supervised a virtual team of five training developers and provided support to local training delivery resources. During my tenure I developed both instructor-led and web-based training courses. I also managed an internal project using Flash technology to web-enable new-hire training program materials and migrate them to an online learning management system. Other duties included assisting the Training S&D Team manager in the development of long-term strategies for curriculum development and training program management.• Developed standards and processes that increased global consistency in development and delivery of training and improved the overall quality of the Help Desk Services training program• Supervised a globally dispersed team of five training developers and conducted virtual interviews that resulted in the addition of three training developers and four training delivery resources to the team• Managed an internal project, using Flash MX, in which 25 new-hire training courses were successfully migrated to a web-based learning management system

As a Trainer within Accenture's Help Desk Services organization, I designed and implemented a 4-week comprehensive training program for new-hire and contract employees, and developed the majority of the program materials using Microsoft PowerPoint and Microsoft Word. I trained over 400 individuals in Dallas, Texas, Ottawa, Canada, and Dublin, Ireland. Additionally, I provided train-the-trainer sessions and enablement materials to a team of six trainers in Bangalore, India in preparation for an HDS build-out there.• Designed, implemented and managed a comprehensive 4-week new-hire training program, which is currently used in all Service Help Desk Services locations around the globe• Delivered new-hire and continuous improvement training to over 400 new-hire and contract employees globally in Dallas, Ottawa and Dublin, achieving two awards for performance excellence• Managed training and enablement of a 6-member team that successfully trained over 200 new-hire employees for a build-out of the Help Desk Services organization in Bangalore, IndiaAs Training Team Supervisor, I was responsible for a team of eight trainers and managed the overall workload for the team. Other duties included the design and implementation of a Lotus database to support daily operations of the Training Team, and implementation of a new web-based learning management system.• Provided leadership to a team of 8 globally dispersed trainers, and participated in the interview and selection process that resulted in the addition of two new team members• Significantly improved the quality of learning products and services by providing training and mentoring to all team members in project management, presentation skills and training development best practices• Managed product testing activities that resulted in the selection and implementation of a learning management system to enable web-based training development and delivery