David Licht Email & Phone Number

Austin, Texas, US

• Oversee CRM product development (digitize manual processes, centralizing data silos, client integrations) and implementation, securing enterprise clients and leading to clients growing from startup phase to exit.
• Manage six figure budget to overhaul front end, backend, functionality, and features of product, expanding client lifecycle tracking capabilities, achieving high client retention rate, and improving client engagement.
• Spearhead custom feature development to support client growth, resulting in clients with consistent renewals
• Develop company growth and client acquisition strategy, growing revenue within 3 years

Seattle, Washington, US

• Oversaw technical infrastructure for digital marketplace supporting insurance brokers and carriers, managed team of 6, and nurtured relationships with insurance carriers, securing white label partnership with top.
• Led development of logic to support content distribution engine for 100+ clients, ensuring unique content for all clients and preventing duplicate content for clients within similar verticals/geographic regions
• Pioneered technical solution to analyze, integrate, store, and securely post financial content targeted to consumers on behalf of clients, maintaining 100% compliance with financial and HIPAA regulations for social.

Austin, Texas, US

• Conducted market research to identify market gaps within the CRM industry, identified solutions, and built technology platform, enabling turnkey solutions with customization capabilities at lower costs and quicker.
• Assessed verticals to target, created GTM strategy, and designed client migration/implementation strategies, achieving profitability, penetrating insurance vertical, and finalizing client implementation within first year
• Built strategy foundation for industry partnerships, channel partners, and white label options, securing partnerships with top insurance companies and insurance brokerages

Westlake Village, California, US

Westlake Village, California, US

• Oversaw customer service, quality assurance, configuration management, documentation, product distribution and customer training departments
• Led projects and product strategy for various client implementation\customization projects and strategic internal new product development initiatives
• Directed the creation of a mobile inventory barcode\RFID scanning solution from original requirements gathering, design, development, testing, and shipment to production at multiple customer sites within 6-month time.

• Originated the Software Development department
• Managed 20+ active client development projects, including interfacing with management and internal technical resources towards successful execution of project with outstanding level of customer satisfaction and retention