David Liechti Email & Phone Number

Zürich, Zürich, Schweiz

Zürich Und Umgebung, Schweiz

- Conceptual development and implementation of a standard for process management within Group Operations (Process Management Framework)-- BPMN workflows-- SOPs - Standard Operation Procedure / work instructions-- Filing structure (Confluence)-- Index / Inventory- Creation of BPMN workflows for all departments within Group Operations- Facilitate and coordinate process optimization initiatives- Project management for the implementation of Jira as a case management tool- Support and optimize Jira (administrator)- Support and optimize Confluence (administrator)- Lead and support the creation of process documentation for outsourcing projects- Developing and supporting the departmental FC Academy- Creation of documentation: Video tutorials, guides and trainings

Zürich

Zürich Und Umgebung, Schweiz

Zürich Area, Switzerland

• Managing project Bermuda; successfully outsourcing the escalation platform from the branch in Zurich to the service centre in Poland• Managing project EMU; successfully implementing paperless processing of expense report by setting up the concept, presenting the process to the Swiss Tax office and running tests on both the employee side and the audit side in the service centre in Poland• Expense Supervising; First contact for all expense related topics, supervising the audit process, applying strategic changes, creating and maintaining the standard operation procedures (SOPs) and documentations for the employees• Volunteering to side projects such as Bitcoin implementation and auto appraisal audit• Revising the time process, creating a new time reference guide for the employees and outsourcing the procedure to the service centre in Poland• Creating advanced documentations of the back office procedures (HR / Payroll) with BPMN 2.0

Wroclaw, Lower Silesian District, Poland

• Providing operative HR support for HR Manager in Germany and Switzer-land; Handling entries and exits, maintaining the time system, preparing documents, creating reference letters• Executing knowledge transfers to the service centre in Poland• Improving all procedures, significantly decreasing processing time• Creating standard operation procedures (SOPs) for the management and to facilitate the on boarding of new candidates• Recruiting German speaking candidates for the service centre in Poland; cv screening, phone interview, live interview, candidate evaluation

Wroclaw, Lower Silesian District, Poland

• Deliver HR transactional services in a specific area such as employment, training, compensation, benefits or pensions• Actively support the transition of personnel administration activities into HP center in Poland; assist with preparation and implementation of internal policies and procedures• Update and maintain employee records in compliance with regulations• Provide efficient customer service via phone or email concerning HR related matters• Review and verify incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures• Prepare reports concerning personnel administration process

Zürich Area, Switzerland

• Processing of customer orders for precious metal bearing alloys for jewellery und watch industry from nationally and internationally, preparation of quotations, procurement with suppliers, both nationally and internationally up to the delivery of the products• Inventory management and ensuring optimal delivery• Support of key accounts• Trade fair visits to meet potential new customers

Zürich Area, Switzerland

• Sales of all Würth Products• Full Responsibility in the Sales Area• Independent Counselling and Supporting of assigned Customers• Expanding the Customer Base• Acquisition of new Customers• Updating the CRM• Arranging Tours and Visits• Complaints Processing• Collecting Market Information and Disclosure

Zürich Area, Switzerland

• Customer support• Active selling• Customer satisfaction surveys

• Handling sensitive equipment• Handling weapons and ammunition • Implementation of decisions of the platoon leader• Resolving conflict situations • Increased motivation for a long duration of time • Missions under difficult conditions• Operations in favour of the embassy protection

Eidg. Dipl. Betriebswirtschafter, Betriebswirtschaft

Certified Project Management Associate

Sales Expert, Field Representative

Business Administration