Daniel Lindsey Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

• Worked on multiple React with TypeScript projects, adding features and fixing bugs
• Refactored large class based code into modular, encapsulated functions

Portland, Oregon, United States

• Requested transfer back to help desk team when senior position opened up, resumed duties from former role
• Became primary application owner of Office 365 product suite
• Implemented Power Automate flow to auto generate a PDF from a Microsoft Form iPad response for branch employees

Portland, Oregon, United States

• IT administrator for number of assigned business applications
• Implemented low-code solution with a Power Automate flow to enable sign ups for employees to attend other department’s team meetings, while restricting access to calendar from being editable by all employees
• Refreshed design on Account Origination web interface for member facing front end

Portland, Oregon, United States

• Worked to get CVSS score for client systems reduced to all time low with a score of 0.5. Prior to joining the team, scores would average in the lower 300s to upper 400s
• Created over 100 KB articles in Service-Now, both for IT staff and end users
• Tasked with updating PC image which had not been updated since 2017
• Achieved a ticketing satisfaction survey response of 4.98/5, and 4.93/5 for 2019
• Integral part of IT team scoring 93/100 on internal NPS surveys, which was highest among any Oregon credit union IT department
• Implemented Microsoft Intune to help securely manage mobile devices at Unitus

Portland, Oregon Area

• Quickly promoted to Primary Engineer from Help Desk Specialist
• Became elevated point of contact for assigned clients
• Tasked with documenting as much as possible into knowledge management system
• Worked closely with customers to resolve any non-standard issues
• Performed discovery when onboarding new clients, and prepared team for supporting clients once moved out of implementation phase

Portland, Oregon Area

• First line of support for a wide range of clients, from a tax office to a manufacturing facility
• Furthered skills in IT support, notably service desk
• Kept an exemplary CSAT (98.4%) while maintaining high or highest ticket closure rate each month
• Built personal relationships with customers, which led to promotion to Primary Engineer

United States

• Returned to former employer on temporary basis to assist and train current help desk techs for four-month contract
• Assisted with special projects and new office network setups
• Selected and implemented CodeTwo for Office 365 signature generation software

Bright, VIC, Australia

• First point of contact for all IT issues on the mountain
• Assisted with administration of RTP software and integrated ticketing devices
• Managed completely new set of variables including POS terminals, RFID gates, and a network of snowmaking guns
• Managed switch configs around the mountain

United States

• Automated several processes with PowerShell scripts, including o New employee onboarding o Password expiration notifications
• Led transition from hosted PBX and ISP bundle to on-prem CUCM with new ISP and LAN
• Responsible for server maintenance and network troubleshooting, in addition to integrating new offices onto the network
• Set up and deployed Cisco UCSC220 with ESXi. Transitioned domain and file structure off Server 2003/2008 environment to Server 2012, including shared drives and user folders.
• Implemented and managed several Ubuntu Server LAMP web servers running various applications.
• Created separate Mediawiki knowledgebases (via a LAMP webserver) for IT staff, and for the rest of the organization

Scottsdale, AZ

• Significantly improved time management and productivity skills during an extensive period of time where I was the sole person in the IT department, while HFG saw significant growth in employment
• Gained extensive experience managing and administering Office 365
• Integrated on prem Active Directory with Office 365 via DirSync to allow user and password sync
• Chose and implemented a formal help desk ticketing system
• Built out WDS server to streamline the imaging process for new hires
• Trained two new hires in department, one without any prior IT experience

Scottsdale, AZ

• Quickly became first point of contact on helpdesk where the IT department consisted of myself and the IT Manager
• Created great working relationships with coworkers and learned to think on my feet
• Learned basic server maintenance on aging systems (Windows Server 2003)