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Quite simply, I like to make people happy. I am driven by a constant pursuit of making the world a more human-centric place by bringing transformative concepts from idea to reality. I believe that all too often, product design and customer experience sacrifices are hastily made under the guise of "operational efficiency." Yet, careful consideration of design thinking principles could help to inform decisions that are mutually beneficial for companies and their customers alike. I am always excited by an opportunity to collaborate with others to do the research and groundwork needed to allow products to blossom. This is why I love working in environments where I can focus on innovation and product strategy, to ensure that the fundamental objective of my work is to help companies thrill their consumers. This passion for bringing out the best from an idea is also why I more generally enjoy working in emerging and complex environments, where I get the opportunity to elicit the greatest strengths from diverse teams to be able to collaboratively work through the challenges associated with new concept design.Would you like to talk some more? Reach out and let's chat.If we have not met before, please include a note when inviting to connect.
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Senior AssociateDelta Air LinesAtlanta, Ga, Us -
Associate - Mba ProgramDelta Air Lines Aug 2024 - PresentAtlanta Metropolitan Area
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Mba InternDelta Air Lines Jun 2023 - Aug 2023Atlanta Metropolitan Area
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ManagerElixirr Apr 2021 - Jun 2022Chicago, Illinois, United States -
ManagerProtiviti Jan 2021 - Apr 2021 -
Senior ConsultantProtiviti Jul 2018 - Dec 2020Greater Chicago AreaMajor Projects:Customer Experience Design for a Top 10 US Bank• Performed extensive competitive analysis to identify focus areas for customer experience differentiation and strategic investment for the Chief Product Owner• Analyzed contact center data to determine key areas of focus based on historic servicing costs and on known moments of customer friction• Authored a set of 30+ customer journey maps to synthesize analysis into an actionable plan• Partnered with a technology team to identify capabilities needed and develop an execution roadmapCustom Solution Product Development for a Global Pharmacy Chain• Managed concept-to-development of a custom solution supporting the prescription processing, billing claims support, and contact center activities of shared service center employees• Designed approaches to minimize stranded labor throughout nationwide retail footprint• Lead a diverse team of industry experts, business analysts, and experience designers to collaborate effectively and design a product addressing historic pain points and inefficiencies London Innovation Site Launch and Residency• Selected to serve as a team member for the launch of Protiviti’s first international innovation site, an in-house accelerator of product and service ideas for the firm and its clients• Developed trainings, templates, and programs to use in the facilitation of design thinking workshops with clients• Identified a novel service offering for the firm leveraging key competencies and strategic partners
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ConsultantProtiviti Mar 2017 - Jun 2018Chicago, Illinois, United States• Supported an end-to-end process redesign and standardization program covering all departments across 18 different operating locations in Central and Latin America• Hosted cross-functional workshops to develop best practice processes for all impacted parties• Authored 90+ process guides and 50+ training procedures to ensure process adherence
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Technology Consulting InternProtiviti Jun 2016 - Aug 2016Greater St. Louis AreaLearned essentials of consulting practices and client management through a rigorous multiweek training program. Worked with multiple multiple Fortune 100 companies to develop documentation supporting project management of enterprise infrastructure upgrade projects.
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Business Process Optimization InternCentene Corporation Nov 2014 - Apr 2016Greater St. Louis AreaResponsible for analyzing front line operations of medical advice call centers and determining areas of improvement. Improvement projects supported by development using Microsoft InfoPath and Nintex Workflows.Supported the Data Analytics department by authoring client reporting packages. Designed project plans and standard protocols for the PMO to ensure a smooth and efficient closure process during client terminations.
David Ingraham Skills
David Ingraham Education Details
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Design Innovation -
Master Of Business Administration - Mba -
Master Of Project Management -
Systems Engineering
Frequently Asked Questions about David Ingraham
What company does David Ingraham work for?
David Ingraham works for Delta Air Lines
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David Ingraham's current role is Senior Associate.
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David Ingraham attended Northwestern University, Northwestern University - Kellogg School Of Management, Insead, Washington University In St. Louis, Washington University In St. Louis.
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David Ingraham has skills like Lighting Design, Matlab, Theatre, Data Analysis, Operations Research, Cad, Microsoft Office, Powerpoint, Microsoft Excel, Analysis, Simulink, Time Management.
Who are David Ingraham's colleagues?
David Ingraham's colleagues are Jamie Winterbotham, Imee Isabel Cabesada, Alisa Kalkan, Jay Smily, Kristi Benjelloun, Mark Nelson, Becca Pilolla.
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David Ingraham
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David Ingraham
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David Ingraham
Larchmont, Ny -
David Ingraham
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