David Listwa Email & Phone Number

Wayne, Pennsylvania, United States

Wayne, Pennsylvania, United States

Custom report design, review, alteration, and correctionPoint of Contact with key account stakeholdersUpdate and maintenance of internal and client-facing knowledge baseDesign and implementation of custom Bash scripts to provide recurring reports via cron tasks to clients as well as update client data per client requirementsSupport team management, KPI tracking & review, personnel acquisition, disciplinary and corrective actionSupport team project assignment and managementTraining and coaching of current and new support team personnelHandling of escalated support requests, oversight of team tasks and assignmentsDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux, Bash, Jasper XML

Wayne, Pennsylvania, United States

Design and implementation of custom scripts to provide recurring reports to clients as well as update client data per client requirementsSupport team management, personnel acquisition, disciplinary and corrective actionSupport team project assignment and managementTraining and coaching of current and new support team personnelHandling of escalated support requests, oversight of team tasks and assignmentsDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux, Bash

Wayne, Pa

Handling of escalated support requests, oversight of team tasks and assignmentsPhone, email, and remote support, troubleshooting, and client training for proprietary softwareDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux

Wayne, Pa

Phone, email, and remote support, troubleshooting, and client training for proprietary softwareDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux

Allentown, Pa

Deskside / phone / remote support, troubleshooting, and hardware repairs: Mac, iOS, PC, NetworkManagement and support of 1:1 iPad program (c. 750 devices): all support needs, MDM specialistEvaluation, alteration, and implementation of technology support and security protocolsPC and Mac installation and configurationAccount creation and manipulation via MS Active DirectoryAccomplishments & Contributions: Implementation and management of support ticketing solution Implementation of project management solution Additions and improvements to network infrastructure and security Implementation of in-house iPad repairs

Allentown, Pa

Music Department Chair, Director of Bands (Marching, Concert, Jazz, Chamber Ensembles, Pit Orchestra), Classroom Teaching (Music Appreciation, Music Theory (3 levels), Jazz Improvisation, Music History, Jazz History, Applied Instrumental Instruction); Festival Host (Allentown Diocesan Music Festival: 2003 and 2008, Lehigh County Honors Band, 2005)Established the following events and programs: Music in Motion performance (auxiliary and visual ensembles), Side-by-Side Band Festival (with feeder students in sixth through eighth grade), Spring Showcase (small group and solo performances), Chamber Music Program

Philadelphia, Pa

Band Director, Applied Instrumental Music Instruction

Wayne, Pa

Band Director, Music Theory Class, Applied Woodwind Instruction

Bensalem, Pa

Applied Woodwind Instruction

Wayne, Pa

Asst. Band Director, Music Theory Class, Applied Woodwind Instruction

Downingtown, Pa

Elementary and Intermediate Band Director

Miami, Fl

Aboard "Fascination"

Allentown, Pa

Performing musician at Red Garter Saloon

Allentown, Pa

Performing musician on Center Stage

Allentown, Pa

Performing musician on Center Stage

Bachelor Of Science (Bs), Information Technology

Certificate, A+ Fundamentals Certificate Program, 4.0

Music Composition And Arranging, 4.0

Bachelor Of Music, Music Education, 3.13