Diego Lizardi Email & Phone Number

United States

● Created cybersecurity projects for the helpdesk, infrastructure, and applications team based on a vulnerability audit(Praetorian)● Implemented org-wide multi-factor authentication deploymentPlanned, implemented, trained (end users/IT team), and created documentation (Azure - Conditional Access)● Created, deleted, updated, and maintained backups for all critical servers both virtual and physical (Arcserve/Veeam)● Served as the lead for the organization’s SIEM applications… Show more ● Created cybersecurity projects for the helpdesk, infrastructure, and applications team based on a vulnerability audit(Praetorian)● Implemented org-wide multi-factor authentication deploymentPlanned, implemented, trained (end users/IT team), and created documentation (Azure - Conditional Access)● Created, deleted, updated, and maintained backups for all critical servers both virtual and physical (Arcserve/Veeam)● Served as the lead for the organization’s SIEM applications, pushing out updates to end-user machines/servers,monitoring and incident response (Symantec, Malwarebytes, Cylance)● Assisted in the mitigation of organization-wide security breaches● Served as the lead on network department drive/home drive migration to Sharepoint/Onedrive● Managed and maintained users and permissions in our AWS environment● Created a python script to delete hundreds of terabytes of AWS S3 Glacier archive storage● Managed the organization's Google Cloud Platform including user maintenance, permissions, and app management● Assisted in the management and troubleshooting of the organization’s Citrix environment● Prepared the organization for Covid including imaging/provisioning a large number of laptops and VPN training● VMware administration including deployment of windows server 2016/19 and Linux Ubuntu server● Identified, assessed, backed up, and deleted unnecessary/redundant servers in the VMware environment● Email filter administration (Proofpoint, Barracuda, Mimecast)● VoIP administration (Cisco CM, Ring Central)● Maintained inventory using Snipe-IT● Created documentation/training materials for end-users and the IT team● Assisted users remotely using various tools (Dameware, Go to Assist, Bomgar-BeyondTrust) Show less

United States

● Produced a new user on-boarding presentation resulting in new employee readiness and fewer ticket requests● Developed documentation and a presentation aimed at IT interns/new hires increasing new employee preparedness● Automated several administrative tasks using PowerShell, boosting technician output● Implemented WDS and MDT reducing the time of new computer deployment● Guaranteed board-level conference rooms were consistently online, leading to successful… Show more ● Produced a new user on-boarding presentation resulting in new employee readiness and fewer ticket requests● Developed documentation and a presentation aimed at IT interns/new hires increasing new employee preparedness● Automated several administrative tasks using PowerShell, boosting technician output● Implemented WDS and MDT reducing the time of new computer deployment● Guaranteed board-level conference rooms were consistently online, leading to successful meetings/presentations● Created SharePoint sites and document centers, resulting in company cloud adoption and end-user ease of use● Part of the MFA deployment team, advancing the companies overall security posture● Responsible for level 1 - 3 service requests and served as an escalation point for the helpdesk agents Show less

United States

● First point of contact for a high volume of phone queries of 400 plus users● Streamlined and documented the procurement process● Maintained invoices, service contracts, and purchase orders preventing critical service outages● Organized the ticket system resulting in faster response and resolution times● Responsible for level 1 service requests

United States

Conduct American Red Cross swim program classes and instruct all levels of stroke techniqueHandle ongoing scheduling of classes for private clients

United States

Resolved printer, scanner, and fax machine issues.Provided backup of software and hardware.Operated and maintained all related computer equipment in the labPerformed tests on the computer system and equipment

United States

Provided support to end users relating to hardware and software, computer applications, LAN components and peripheralsInstalled, organized, tested, maintained, checked and troubleshoot end user workstations and interrelated hardware and softwareDeleted data and maintained inventory on 500+ computers as part of a recycling program