Lead onshore and offshore teams technology and business process optimization teams

Lead teams and company initiatives to change, improve, how we think about and help our customer• Provide a great, innovative customer experience throughout our digital presence and marketing/sales collateral, through all points of customer interaction.• Built and manage offshore software development and business intelligence team.• Built and manage offshore business process optimization (BPO) business activities team.• Collaborate across business depts. to gain customer insight and push initiatives forward.• Determine multi-year direction and initiatives as a member of the strategic planning and steering team.• Rollout and gain traction on strategic plans in my teams and other business depts.• Actively develop team members to improve their knowledge, skills, reach goals, and confidence.• Lead all aspects of software and hardware technology from workstations to servers, telephone system, business analysis, software development, office technology to website technology, build vs buy, budgets, prioritization, mentoring, annual and multi-year plans.• Lead all aspects of digital and collateral marketing related to campaigns, ecommerce, sales activities, paid search, emails, remarketing, trade shows, and social platforms.• Bridge retail, business, and ecomm business needs for all departments with technology, marketing & process solutions.• Lead continuous improvement and innovation of internal and external marketing & technology systems.• Lead continuous improvement and innovation of business processes to be more productive, refactor how activities are done, and control SG&A.

Managed Software Development, Business Analyst, & Support Team for Macy's Vendor Website• Managed and developed technology for Macy's vendor portal website• Developed technology systems for improving productivity of Macy's accounts payable department • Managed team of developers to deliver custom desktop applications, backend systems and website• Managed business analysts to work with internal business departments and developers• Managed support personnel to provide customer service to vendor website users

• Responsible for sophisticated scheduling system that was an integral part of a large workforce management system. This system was used to optimize the schedules of a large number of people to meet call center and operational needs.

• Software development and testing for the acoustic engineering team. This team was responsible for ensuring jet engines met acoustic (noise) standards. And in some cases investigating sonic load/fatigue issues. This involved software development, small and large scale testing, data analysis & reporting.