Program And Project Manager, Department Of Public Safety For Texas Nic
• Enterprise Project Management: State of Texas Two Steps, One Sticker Project. o Salvaged Texas NIC’s reputation at Texas Department of Public Safety (DPS) by delivering of Texas’ Two Steps, One Sticker Project on time and defusing potential negative media exposure. o Championed an eight-month effort to convert vehicle inspection stations from sticker-based inspection confirmations to a cloud-based solution. o Controlled a multimillion dollar project resulting in streamlined inspections for every registered vehicle in Texas and thousands of saved hours for Texas citizens. o Established consensus for project plans by chairing a joint team of two NIC executives, three Texas DPS executives and 20 developers. • Vehicle Inspection Station Infrastructure Upgrade and Vendor Selection Project: o Guided a six-month project to update software and infrastructure at all vehicle inspection stations. o Constructed a master project plan controlling upgrades of all 6,300 vehicle inspection stations. o Chaired a vendor selection committee and authored statements of work contributing to $75K/year decrease (38%) in cost savings and vastly improved vendor service.• Client-Facing Program Manager: (Customer: Texas Department of Public Safety (DPS)) o Reestablished trust among client executives by centering focus on DPS needs and wants and enabling State executives and stakeholders to feel as “valued customers” once again. o Built collaborative relationships with DPS stakeholders, product owners, and stakeholders while advancing the needs of Texas NIC and communicating up the desired actions of the client. o Influenced decisions leading to two contract extensions resulting in millions of additional revenue. o Transformed the DPS account to be referenceable by restoring satisfaction in customer executives and finishing two critical projects on time.
