Responsible for being point of contact, roadmap owner, and primary source of engagement for management/solution design for global change request management system built on Microsoft Dynamics. Work directly with users including vendors and various cross-functional partners across the organization to quickly build capability and deliver value by providing business and technical expertise with a growth mindset to bridge the gap between users, business problems and technical solutions.o Serve as voice of customer by methodically monitoring the system and through data analysis to understand where users might struggle as a source for system enhancements and understand the system holisticallyo Partner with users, help desk and engineering as a subject matter expert to field, troubleshoot, support, and resolve tool issues, test, and roll out tool updates, enhancements, features, and integrations o Facilitate technical discussions with users in a consultative manner to clarify needs, identify core problems and develop targeted requirements to build a solution that will maximize ROI upon implementation to the platformo Set/clarify requirements/expectations, measure performance and monitor impact against KPIs/success metrics, provide/request/gather feedback, and close the loop o Challenge assumptions and analyze all information when diagnosing the root of an issue to design optimal solutions using data driven impact assessmento Manage change by building communication channels to align stakeholders and ensure relevant audiences receive accurate and up-to-date information during testing and after go-live o Drive operational excellence and help the team scale by developing documentation and knowledge-sharing mechanisms with continuous process improvemento Manage competing needs (strategic priorities, business goals, user needs, technical feasibility, and time to implement) reprioritizing tasks to best serve users and the organization

Responsible for managing business relationships and providing guidance to compliantly operationalize non-standard or complex deals ensuring policies are communicated and enforced and to drive process standardization consistent with global practices with multiple stakeholders across Microsoft; Order to cash activities (contract management, invoicing, monthly revenue recognition process) of the Microsoft Consulting Services business for delivery and sales management teams for Latin America and Canada ensuring deals meet internal compliant and SLA requirements; Reconciliation and cost accrual for partner (sub-contractor) payment management. As workstream lead for Latin America and Canada: o Calculation of adjusted revenue via creation of multiple month end revenue recognition files for finance review and postingo Improved business practices/processes resulting in global best practices including design/development of reporting to provide summarized/localized data as part of the feedback loop to stakeholders to quickly spot anomalies/mistakes and understand what course of action to takeo As a BI SME design/development of BI/analysis reporting (SQL, PowerBI, Excel) used globally to: Analyze override root cause and to provide corrective actions to avoid them including creation of standardized taxonomy and org-wide education/training to implement Review and analyze data used to troubleshoot potential revenue recognition blockers Monthly business updates/trends for global leadership consumption Engagement health/data integrity dashboards for peers, managers, and stakeholders

• January 2012 to January 2014 – OEM Contract & Revenue Management Team – Agreement to Invoice/Mobility (Windows Phone)/Channel Incentives (contracted by Apex Performance Solutions)Responsible for working closely with program/process owners to develop charters and BRD for product, pricing, and agreement automation projects.o Build and manage customer support KPI and Quality Measure dashboards to support Invoice Dispute Resolution Six Sigma project focusing on reducing queries and time to resolve issues for top customers o Manage and perform modification to existing Invoice Alert notification tool (built with Access) to accommodate transitioning partners• March 2010 to January 2012 - Consumer Loyalty/End User Programs: Direct Marketing, Supplemental Parts, ExpertZone (contracted by Spherion)Initially responsible for working closely with program/process owners to mitigate end customer queries and applying manual code fix to resolve errors resulting from launch of new software management tool. Then rolled to a new role responsible for managing multiple end user facing programs while FTE was out on maternity leave.o Created reporting, process improvements and tool creation resulting in accurate financial reporting after discovery of P&L reporting discrepancy and used as a best practice for critical analysis of monthly cost/performanceo Created campaign closure process improvements used cross-functionally in program management, service delivery and by the fulfillment and customer service vendors resulting in $42k annual savingso Redefined the requirements, definitions, and scope of the programs to align globally with other regions and redesigned the SharePoint site to provide support, tools, and information from which a PgM can manage several programs and can cross-train/backfillo Created, designed, and developed Program Brief and Program Manager Knowledge Transfer Document templates used by all PgMs to provide documentation for their respective programs/roles

Responsible for leading a team to perform a complete process to successfully accomplish the goals of the client/project including preparing proposals and evaluating/analyzing project requirements; control budgeted project hours and appropriately utilize all available resources and delegate to maximize efficiency; preparing projects for bid, and monitoring and controlling the project through construction with submittals, clarifications, revisions and observe installation to insure quality design, adherence to schedule, and maintain project profitability. Important tasks include: research and analysis of the client’s goals and requirements; formulation of preliminary plans and concepts that integrate the client’s needs using principles of design and applicable building codes, public health, safety and welfare requirements, accessibility, environmental and sustainability guidelines, and appropriate use of building materials, finishes, and furnishings; communicate complex design concepts verbally and graphically using various design presentation materials (sketches, 2D or 3D drawings, perspectives, slide shows and finish selection boards) in order to organize and deliver complete project presentations to team members and clients; development of documents, drawings and diagrams that outline those needs (from preliminary plans to construction documents) that adhere to regional building and fire codes, municipal codes, and any other jurisdictional statutes, regulations and other guidelines applicable to the project.Voted #2 Best Interior Designer -2008 Reno News & Review Readers’ Choice Best of Northern Nevada

Responsibilities included operational management of business and complete supervision and scheduling of office/warehouse/installation personnel and all commercial and residential projects; research and analysis of the client’s/project’s goals and requirements and creating cost estimates; invoicing; purchasing and tracking of purchases to ensure timely delivery; fabrication shop drawings; project management of all projects to ensure successful completion; establishing, maintaining and updating process & procedures to maximize efficiency; marketing, sales and customer service and the creation of all marketing materials; design services; specialized/custom cabinetry design & sales; P&L responsibility. Responsible for successful relocation of operations twice during tenure; successfully negotiated the purchase of new facilities in 2005.

Provided architectural design, signage, and tenant improvement spaceplanning & design for commercial developer/landlord/owner; created and developed documents for permit and construction documents (using AutoCAD 2000i/2002) including as-builts; responsible for selecting and specifying finishes and/or creating custom finish selections as well as creating the standard for finish selections for all tenant improvements; responsible for providing estimates & budgets and for creating the estimate worksheets for construction and leasing; coordination & facilitation of design/build vendors/documents and building permit process. Provided graphic design for various marketing and/or advertising materials as well as hand-drawn and hand-colored renderings of various concepts/proposals/projects.