Daryl Mccall Email & Phone Number

New York, NY, US

• Technical Account Manager (TAM) with Security Clearance for Major Accounts. Serves as the primary technical liaison between our organization and clients. Leverages a deep understanding of technical products, and.
• Client Relationship Management: Function as the main point of contact for federal clients, supporting strong relationships and understanding their unique needs, mission goals, and technical environments.
• Technical Solutions and Support: Provide in-depth technical knowledge and support on products and services. Troubleshoot issues and ensure the resolution of technical problems in collaboration with internal teams.
• Account Strategy: Develop and execute tailored account strategies for clients to ensure customer success, drive renewals, and expand product utilization.
• Customer Advocacy: Be a customer advocate, ensuring client feedback is incorporated into product development and service improvements. Communicate customer needs and market trends to internal teams to shape future.
• Program Management: Coordinate and manage technical projects for, ensuring prompt delivery of solutions, meeting milestones, and adhering to regulatory requirements.

American Fork, Utah, US

• Resolute Contact Center Operations Supervisor with a strong background in managing and improving contact center operations to achieve organizational goals. Experienced in leading teams, implementing strategies, and.
• Vision: Executed the overall vision, direction, and strategy for our Contact Center Operations.
• Team Leadership: Supervise and motivate a team of contact center agents to meet performance targets and deliver exceptional customer service.
• Operational Management: Oversee day-to-day operations of the contact center, including call monitoring, workforce management, and performance metrics tracking.
• Training and Development: Conduct training sessions to enhance agent skills in customer service techniques, product knowledge, and compliance protocols.
• Quality Assurance: Implement and maintain quality assurance programs to monitor agent performance, ensure adherence to company policies, and achieve service excellence.

Austin, TX, US

State Emergency Disaster Medical Contact Center Senior Manager with extensive experience in overseeing and optimizing contact center operations to drive efficiency, enhance customer satisfaction, and achieve business objectives. This role was pivotal in coordinating and managing critical healthcare services during the COVID Crisis.

Quakertown, Pennsylvania, US

Contact Center Operations Team Lead tasked with the execution of the overall vision, direction, and strategy for Center Operations and Delivery by Supervising/Leading a Support team of Level II Escalation Specialists and Level I Technical Specialists to drive performance and exceed KPIs.

Arlington, Virginia, US

Master Of Laws - Llm, International Law And Legal Studies

Bachelor Of Science - Bs, Information Technology

Diploma Of Applied Studies, Law Writing And Legal Research

Program Completion Certificate, Introduction To Business Principles