Deborah Mcdaniel Email & Phone Number

New York, Ny, Us

New Brunswick, Nj, Us

IT leader accountable for defining and delivering IT strategy and capabilities across the enterprise. Provide IT and business leaders with direction on strategy, standards, and opportunities for shared services and economies of scale that enable the successful delivery of business capabilities. Design thinker and consensus builder accelerating innovation through human-centered design, ideation, collaboration, implementation, and value co-creation. A key contributor to the organization’s strategy and planning process and responsible for both IT operations and technology and digital innovation. Build and maintain strong and productive relationships with business unit leaders, acting as a trusted advisor and true partner by making IT a business enabler supporting the organization’s growth strategy.**Current Strategic Initiatives/Projects**Rutgers IT Service Management Office / ServiceNow ImplementationI lead a multi-disciplinary team in the design, implementation, review, and improvement of IT Service Management (ITSM) processes and technology. As a hands-on leader, my contribution to the success of the Rutgers IT organization is through the effective and efficient execution of both operational and strategic IT Service Management (ITSM) efforts. Along with my team, we provide management and IT senior leadership with meaningful insights and supporting data to guide improvements to Rutgers IT services and service management practices.

Virginia Beach, Va, Us

IT Division Manager accountable for the leadership, oversight, and coordination of three central service areas within the City’s IT Department: Technology Project Management, Information Security and Privacy, and the Technology Support Center (IT Service Desk). Key projects and Initiatives: Designed and oversaw the execution of strategies and tactics to improve the prioritization and management of strategic initiatives and capital projects within the IT project portfolio; improved the City’s IT security posture with the introduction of standards and risk assessments to ensure compliance with regulatory and industry standards for information security and privacy (HIPAA, PCI-DSS); managed the project for the implementation of an enterprise service management system (ServiceNow) to integrate people, practices, processes, and services together to facilitate more effective and efficient management of IT services.As ITSM Program Manager, established the Service Management Office (SMO) to better align IT services and service offerings with business needs. Improved the timeliness and delivery of IT services by adopting best practices for IT Service Management (ITIL). Established education and training program to support new ways of thinking and working; modernized job roles and responsibilities at the IT Service Desk; provided roadmap for organizational change management to support future state adoption of agile principles and mindset, best practices, and methodologies including ITIL, DevOps, and Lean.

Hampton, Va, Us

Maintained the City’s Enterprise Business Applications Portfolio and provided strategic direction for a 20-member Solutions Development Group.City customers included 1,500+ end users across 40 units that spanned 51.8 square miles and served ~140,000 citizens. Led, mentored, and managed enterprise software development projects, core enterprise financial systems applications, revenue systems, and Geographic Information Systems (GIS). Defined development approach, configured software development environments, established coding procedures and management tools for all phases of the project life cycle. Automated processing and improved existing IT systems based on analysis of user requirements. Managed project relationships with government regulatory agencies, oversaw production of technical systems documentation, and reported to IT and City executives. Managed annual operating budget of ~$1M. Highlights: Projects completed for the 311 Call Center, Public Works Division, Parks & Recreation, Codes, City Manager, Animal Control, City Council, Youth Commission, and the Hampton Coliseum.

Mba, Business Administration

Bachelor Of Science, Computer Science

Health Information Technology, Health Information/Medical Records Technology/Technician

Career Studies, Internet Specialist