Doreen Lopez Email & Phone Number

Phoenix, Arizona, United States

Acting as Single Point of Contact for the bank consumers who have identified as meeting criteria for MortgageAssistance or Foreclosure ProcessesDemonstrate a professional level of competency in all stages of Loss Mitigation or Foreclosure proceduresDuties include use of phones, letters and contacting consumers, managing assigned calling queues inaccordance.

Chandler Az

• Effectively managing a delinquent mortgage portfolio.
• Resolves Customer Delinquency utilizing the most cost effective collections techniques to resolve customer delinquency and work towards a permanent solution
• Responsible for the collection reporting and projections required by management
• Customer service, meeting deadlines
• All Star Awards for August, September & October
• Deed in Lieu/ Short Sale department/Reinstatements

Chandler, Arizona, United States

Phoenix, Arizona Area

Contact customers to negotiate price, billing, cross sell products and services. Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals. Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed.

In charge of a team of employees, my duties including coaching my employees daily to help them enhance their abilities to speak to their potential students and help them find their true motivation to attend school.Run daily reports, which include PSL’s, call reports and lead base management reports.Coach and train my team leads to be able to assist me to.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.0

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Mgmt