Doreen Lopez Email & Phone Number

Phoenix, Arizona, United States

Acting as Single Point of Contact for the bank consumers who have identified as meeting criteria for MortgageAssistance or Foreclosure ProcessesDemonstrate a professional level of competency in all stages of Loss Mitigation or Foreclosure proceduresDuties include use of phones, letters and contacting consumers, managing assigned calling queues inaccordance with departmental and bank standardsEnsuring that regulatory requirements such as California or Washington are complied withEffectively managing work queues, keeping them to date and appropriately documenting in the systems ofrecord all consumer contact, requests for activity from other business unitsNext steps in Loss Mitigation or Foreclosure processesClearly demonstrating an understating of all individual, unit and department performance objectives and partnerwith the Mortgage Assistance Group and leadership team to achieve the goalsObtain reasons for delinquency and offer alternative solutions to resolve delinquencyDemonstrate understanding of time management.Assessed financial means and desires of each client in order to set up appropriate mortgage packages.Updated client account information and records in company databases.Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.Located and suggested loan packages that met client needs and priorities.

Chandler Az

• Effectively managing a delinquent mortgage portfolio.• Resolves Customer Delinquency utilizing the most cost effective collections techniques to resolve customer delinquency and work towards a permanent solution• Responsible for the collection reporting and projections required by management• Customer service, meeting deadlines • All Star Awards for August, September & October• Deed in Lieu/ Short Sale department/Reinstatements

Chandler, Arizona, United States

Phoenix, Arizona Area

Contact customers to negotiate price, billing, cross sell products and services. Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals. Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. Communicate with customers who call to cancel services by probing for cancellation reasons and offering alternatives.

In charge of a team of employees, my duties including coaching my employees daily to help them enhance their abilities to speak to their potential students and help them find their true motivation to attend school.Run daily reports, which include PSL’s, call reports and lead base management reports.Coach and train my team leads to be able to assist me to keep all employees on track and up to date with all changes. This also helps them gain the ability to see what a manager does daily by having them y-connect, have mini-team meetings, and one on one’s with their peers.Cweb- my goal is to complete weekly one on one’s with each employee every Monday and then transmit my one on one into this tracking system. Service observances and y-connects are also part of my weekly routine to obtain at least 3 a month on each team member.Recruit employees for our department by conducting interviewsWork with my peers and other managers in our department so that we are all following the same procedures day in and day out to help our employees be successful in everything they do.Counsel and assist potential students in determining their educational and professional goals.Participate in meetings, seminars, and trainings in order to provide educational expertise preparing adult learners and high school students for an academic career in an Online-learning environment.Meet professional deadline and quotas on a daily and weekly basis.Help members of the team stay on track and meet their goals while also helping them gain the knowledge they need to advance in the organization.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.0

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Mgmt