- Provide pre-sales and sales support and solution engineering for current and prospective clients.- Scope and design hardware and software solutions to achieve client designated project objectives.- Provide implementation services to clients to achieve project objectives.- Lead Technical Trainer providing training and mentorship to IT Administrators and Engineers on various topics and technologies- Emerging Technologies Committee chair providing leadership for selecting and evaluating new technologies and how the fit into the Kidwell product offering to benefit clients and their operations.- Work directly with Kidwell Special Systems team on projects requiring direct integration of CCTV/Security/Controlled Access services and the Kidwell Mitel\Shoretel phone systems team requiring integration with IT services.- Provide internally escalated support and troubleshooting to engineers as requested.Specializations include Dell Technologies compute and storage hardware, Cisco UCS compute and virtualization technologies including VMware vSphere/ESXi/vCenter/Site Recovery Manager and Microsoft Hyper-V. Also work with various network technology manufacturers including Cisco, Adtran, Barracuda, Ruckus, Cisco Meraki, and Fortinet and compute manufacturers including Dell, IBM and HPE. Work with various software and cloud-based IT services including but not limited to Microsoft Exchange, Lync\Skype for Business/Teams, Microsoft Office 365, Google G-Suite\Apps for Business, Microsoft Azure, Skykick, Veeam, Barracuda Backups, Datto\Backupify, etc.

Custom wood crafting including farmhouse style furniture and home decorations.

Provide enterprise IT support for physical and virtual servers and applications both in the FNTS datacenters and remotely managed locations. Support includes but is not limited to VMware and Microsoft Hyper-V virtual machines, Cisco UCS hardware, HP/Dell/IBM enterprise servers, Microsoft Windows Server operating systems, Microsoft Exchange, Lync/Skype, SQL, McAfee EPO/VSE/HIPS, and various other applications and hardware devices. Also provide internal client level support of workstations and mobile devices as needed.

Provide Internet Client support to Real Estate Agents and support staff as well as setup and maintain backoffice software and services. Also provided web development services across various NP Dodge websites.

Sell, Install and Service Home and Small Business Security systems as well as Camera/DVR systems.

Troubleshot technical issues over the phone with customers for the High Speed Internet, Cable, and Digital Telephone services. Also was an advanced support and help desk for the front line representatives on the phone. Also acted as a central communications hub between the call center and all other departments withing the company including Field Services, System Operations Center, Network Operations Center, Broadband (Line Number Portability, Provisioning, Test Desk), Loss Prevention, etc.

Installed Cable, Phone, and Internet services as well as maintain and upgrade the cable network for Cox Communications, Charter, and MediaCom in Nebraska and Iowa. Also help to train other subcontractors on how to install cable related services.