Danny Louisseize Email & Phone Number

Chicago, Illinois, US

• Led global program to upgrade customers to CisionOne, enhancing retention and growth.
• Spearheaded Voice of the Customer program on a global scale for Cision.
• Managed cross-functional teams to ensure successful program implementation.
• Oversaw a large team of contractors (50+) to achieve project goals.
• Working with ELT to ensure program alignment with CEO/overall company goals.

Chicago, Illinois, US

• Spearheading a transformative global upgrades program, harnessing the potential of the Comms Cloud platform.
• Fostering inter-departmental collaboration, integrating efforts across product management, customer experience (CX), marketing, and sales.
• Launched Cision’s Voice of Customer (VoC) initiative, utilizing state-of-the-art technology to centralize and respond to customer feedback.
• Driving initiatives to continuously improve NPS, CSAT, CES across global regions.
• Working with product management to advocate for roadmap items that best serve customers.
• Contribute to improvements in GRR and NRR goals.

Toronto, Ontario, CA

• Directed a dedicated team of 60 in customer success, support, implementation & professional services, driving innovation and efficiency.
• Rolled out an integrated CX strategy, unearthing new revenue channels via cross-sell/up-sell initiatives and an advanced CX platform.
• Anchored customer retention through CSM outreach, comprehensive feedback loops, and strategic onboarding procedures.

Toronto, Ontario, CA

• Achieved revenue growth of 200% in the first year, followed by 150% in the subsequent year through strategic process overhauls.
• Bolstered cross-sell mechanisms, working synergistically with enterprise sales teams.
• Expanded brand footprint by 25% in the Québec market, leading to increased sales.

Toronto, Ontario, CA

• Led the establishment of the Client Success Division
• Oversaw a 22-member team in two cities
• Streamlined client onboarding for a 25% reduction in integration times

Toronto, Ontario, CA

• Led client experience team and onboarding for CNW's Online Member Centre.
• Understood and guided client needs through CNW services.
• Developed a new, efficient onboarding process.
• Aimed for high-quality client interactions.
• Acted as the main client advocate within CNW.
• Surpassed 2016 team goals by 145%.

Toronto, Ontario, CA

Earlier roles at Cision Canada include Manager, Client Experience; Multimedia Product Specialist; Supervisor of Operations - Multimedia; and Multimedia Producer. Each position showcased a dedication to product optimization, operational efficiency, and customer-centric solutions.

Toronto, Ontario, CA

• Develop & maintain an online presence of TV Rogers on social media tools.
• Recommend new promotions strategies for internal stakeholders and management.
• Conducting research and writing various types of communication documents.
• Design and implement new micro-websites for TV Rogers.
• Maintain and update all French content on the TV Rogers website.
• Write and implement an effective communication plan to support marketing initiatives.

Toronto, Ontario, CA

• My tasks include preparing daily programming logs for Master Control.
• Input/track sponsorship and contra spots in traffic scheduling software.
• Prepare complex monthly statistics reports for management and as needed.
• Analyze target audiences and coordinate creation of seasonal programming schedules.