Danny Louisseize Email & Phone Number

Chicago, Illinois, Us

• Led global program to upgrade customers to CisionOne, enhancing retention and growth.• Spearheaded Voice of the Customer program on a global scale for Cision.• Managed cross-functional teams to ensure successful program implementation.• Oversaw a large team of contractors (50+) to achieve project goals.• Working with ELT to ensure program alignment with CEO/overall company goals.

Chicago, Illinois, Us

• Spearheading a transformative global upgrades program, harnessing the potential of the Comms Cloud platform.• Fostering inter-departmental collaboration, integrating efforts across product management, customer experience (CX), marketing, and sales.• Launched Cision’s Voice of Customer (VoC) initiative, utilizing state-of-the-art technology to centralize and respond to customer feedback.• Driving initiatives to continuously improve NPS, CSAT, CES across global regions.• Working with product management to advocate for roadmap items that best serve customers.• Contribute to improvements in GRR and NRR goals.

Toronto, Ontario, Ca

• Directed a dedicated team of 60 in customer success, support, implementation & professional services, driving innovation and efficiency.• Rolled out an integrated CX strategy, unearthing new revenue channels via cross-sell/up-sell initiatives and an advanced CX platform.• Anchored customer retention through CSM outreach, comprehensive feedback loops, and strategic onboarding procedures.

Toronto, Ontario, Ca

• Achieved revenue growth of 200% in the first year, followed by 150% in the subsequent year through strategic process overhauls.• Bolstered cross-sell mechanisms, working synergistically with enterprise sales teams.• Expanded brand footprint by 25% in the Québec market, leading to increased sales.

Toronto, Ontario, Ca

• Led the establishment of the Client Success Division• Oversaw a 22-member team in two cities• Streamlined client onboarding for a 25% reduction in integration times

Toronto, Ontario, Ca

• Led client experience team and onboarding for CNW's Online Member Centre.• Understood and guided client needs through CNW services.• Developed a new, efficient onboarding process.• Aimed for high-quality client interactions.• Acted as the main client advocate within CNW.• Surpassed 2016 team goals by 145%.

Toronto, Ontario, Ca

Earlier roles at Cision Canada include Manager, Client Experience; Multimedia Product Specialist; Supervisor of Operations - Multimedia; and Multimedia Producer. Each position showcased a dedication to product optimization, operational efficiency, and customer-centric solutions.

Toronto, Ontario, Ca

• Develop & maintain an online presence of TV Rogers on social media tools. • Recommend new promotions strategies for internal stakeholders and management.• Conducting research and writing various types of communication documents. • Design and implement new micro-websites for TV Rogers. • Maintain and update all French content on the TV Rogers website. • Write and implement an effective communication plan to support marketing initiatives.

Toronto, Ontario, Ca

• My tasks include preparing daily programming logs for Master Control. • Input/track sponsorship and contra spots in traffic scheduling software.• Prepare complex monthly statistics reports for management and as needed. • Analyze target audiences and coordinate creation of seasonal programming schedules.