Deette Rozemberg Email & Phone Number

• Scaled billing and collections operations for annual revenue increase from $105M to $397M.• Maintained DSO less than 23 days with annual write-offs averaging less than $300K.• Led team through two private equity and one public acquisition. • Responsible for all executive reporting and forecasting for billing and collections.• Manage all revenue deliverables for budgeting, external audits, and M&A activity.• Developed billing audits and revenue assurance processes.• Collaborate with cross-functional teams to support new products, process improvement, and provide the best customer experience.

• Managed Online Banking, eAccount Opening, and Direct Connect product development releases from the product design phase through development, quality assurance, training, implementation, and customer care.• Communicated daily with management of functional areas and relay progress, issues, and risks to executive management• Responsible for developing the business charter, statement of work, capitalization estimates, and plan for each project• Constantly delivered releases, on time and within budget for general availability to a client base of financial institutions

• Defined and documented data requirements as the foundation for the Micropayment (premium download) analytical reporting application. Determined data mapping rules for monitoring of data between applications within the mediation and billing systems.• Created and sustained processes, tools, and on-going support structures that enable visibility and efficiency.• Investigated and resolved data issues across platforms and applications, including discrepancies of definition, format and function.• Responsible for monitoring daily transactions totaling over $60M in monthly revenue.

· Designed, tested, implemented, and maintained a complete carrier billing system. · Manage team responsible for daily operations of all commercial billing systems including carrier, retail, CABs, and SRO applications.· Designed, implemented, and maintain a vendor cost application that allows visibility to the variable cost of each call record based on vendor cost associated with the originating and terminating point on the network. As a result, variable network cost can be analyzed on a daily basis within 24 hours of the actual call. Daily carrier reports now include revenue and cost to determine the overall profitability of the customer.

· Designed and developed a carrier billing system to support wholesale billing. · Planned and directed all enhancements for system· Migration and maintenance of customers· Designed, developed, and maintained carrier pricing application to improve process efficiency· Resolution of all customer disputes· Maintenance of all customer billing information and rate tables.

· Managed a team of 8 employees.· Streamlined Network Cost data for more accurate and efficient processing.· Reduced overall processing time for Network Cost summary information from 4 weeks to 8 hours.

· Developed and maintained a reconciliation process between Network Cost and Billing. Results included 2M found minutes during the first production month alone.· Enhanced CDR reporting to include cost information by market channel. Reporting still used today to allocate cost back to the various business units.

· Developed Network Operations CDR reporting database used to monitor the migration of usage from off-net carriers at the end office level. Recovered over 4M minutes of usage misguided to and billed by off-net carriers. · Developed requirements for and administered Remedy Trouble Ticket System. · Assisted with implementation of NetCool Network Monitoring software.