Dani Lozano Email and Phone Number
Dani Lozano work email
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Dani Lozano personal email
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Dani Lozano is a Real Estate Agent at Caprika Realty at Caprika Realty. Colleagues describe them as "To whom it may concern: Please accept this letter of the highest recommendation on behalf of Danielle Lozano. I had the pleasure directly with Danielle for the past 5 years and couldn't be more proud of her work ethic, capacity to learn, passion to grow herself and those around her and desire to excel in everything that she's involved in. Danielle consistently exceeds expectations and always performs well above her peer group. Being an amazing team player, she never leaves anyone behind and constantly seeks opportunities to help others win. Danielle's innate leadership inspires those she's responsible for as well as those she works with and for to strive for excellence. Extremely flexible and adaptable, Danielle's positive attitude is contagious. She's highly respected in the industry and should be seriously considered by those looking for a change agent and innovator leader with proven results and extensive history of winning. Please message me should you need additional information." and "Danielle results are the result of her extraordinary interpersonal skills that allow her to deeply connect with her team so that she gains keen insight into what motivates each employee and, more, what each employee can do. Danielle's team and their loyalty, their receptiveness to her direct communication style, and her focused interest in them as people and not just numbers, help drive her teams to consistently high rankings and successful results."
Caprika Realty
View- Website:
- caprikarealty.com
- Employees:
- 7
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Real Estate AgentCaprika Realty Feb 2021 - PresentCrownsville, Maryland, United States
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Independent ConsultantFreelance Jul 2019 - PresentEmployee engagement, process improvement, performance management and industry expertise.
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Inspirational Speaker And Content Creator | FounderThe Drinking Buddies Jan 2019 - Present
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Vice PresidentClearone Advantage Jan 2019 - Jul 2019Baltimore, Maryland Area -
Director - Customer Loyalty GroupClearone Advantage Apr 2016 - Jan 2019Baltimore, Maryland Area
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1 Star Silver Circle DirectorIsagenix Jan 2019 - Jul 2019Changing the world one drink at a time -
Solution FinderIsagenix Jan 2017 - Jan 2019
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Member Board Of DirectorsBetter Business Bureau Aug 2017 - Jul 2019Baltimore, Maryland Area -
Independent DistributorSenegence International Aug 2017 - Dec 2018 -
Associate Director, Customer Service OperationsVerizon Wireless Aug 2011 - Jan 2016Laurel, MarylandManaged various projects for the Northeast Area that focused on increasing profitability and customer experience results as well as overall churn reduction. Projects included Call In Rate reduction, escalation management, customer retention. • Led initiative for Area President to deliver our Point B for customer retention. Involved multiple channels and regions. Reduced disconnects per call by 11.5% in 1st 5 months of project• Created the identity of “Solution Finders” for the team to weave together the various projects and responsibilities of the group• Innovated and executed the Line of Sight reporting that looked at customers who contact us prior to port out, reducing contacts by 50%• Developed and implemented the “Repeat Red Light” program, focused on top controllable call trends that drive repeat calls and the coaching plan to reduce them. Delivered first place finish in overall improvement with a reduction of 13%, resulting in a cost savings of $6.7M• Created “How to Defeat the Repeat” coaching workshop delivered to supervisors to make the coaching process more effective and efficient, increasing employee performance by 62%• Identified system driven repeats that inflated repeat calls by 4 percentage pts. Worked with multiple workgroups to identify root cause and solution prior to launch of new system company wide -
Associate Director, Call Center OperationsVerizon Wireless Jun 2010 - Aug 2011Charlotte, North Carolina AreaManaged call center operation for a new center. Responsibilities included attendance, employee engagement, process improvement, reporting and customer experience. • Built team from the ground up, hiring employees and determining the vision and mission statement for the operations team. Total ramp up time for team creation was less than 60 days • Created a culture of engagement for the employees by implementing activities that were rewarding and demonstrated appreciation for their efforts. Actions resulted in a 26% decrease in absenteeism • Developed an environment for innovation and execution with the creation of the I.D.E.A. life cycle, a process for defining a vision, thoroughly thinking it through and driving it to implementation using the following 4 steps: Inspiration, Development, Evaluation and Action• Built reporting for the center that focused on key metrics to enable a more strategic approach to delivering results• Successfully planned and executed multiple events for 300+ employees
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Associate Director, Customer ServiceVerizon Wireless Apr 2009 - Jun 2010Rancho Cordova, CaliforniaDrove performance results of up to 215 call center employees, including frontline representatives, coordinators, and supervisors for both customer service and technical support. • Created a performance driven monthly rating program that encompassed performance results, leadership attributes and management activities that enforced leadership accountability• Improved employee absence shrinkage by 8% points within 6 months by implementing programs and activities that kept frontline employees engaged and results driven• Launched an “AD on Deck” program to prepare and mentor current supervisors for future career advancement. Of the 6 supervisors in the program, 5 were promoted within 12 months• Developed and piloted a “Refuse to Lose” program that trained advanced sales skills to increase retention and decrease overall disconnects• Extensively trained in Union Awareness
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District Manager, TelesalesVerizon Wireless Oct 2006 - Apr 2009Folsom, CaliforniaResponsible for sales quota and performance objectives for 60 employees, including call center representatives, supervisors, support and administrative staff. • Successfully hit all sales expectation each month, delivered on expectations and increased revenue by focusing on data, accessories, and pull through opportunities• Responsible for supervisor development. Created a basic skills training program that included coaching skills, metrics management, sales program development, documentation techniques and corrective action steps• Created a Succession Planning Team for employees for career development. Of the 12 representatives who had gone through the program, 5 were promoted to supervisor and 2 were accepted into the Area REACH program• Created a process within Telesales to hold representatives accountable for attainment goals. Process was created with full HR support and successfully resulted in separation of employees who had not achieved quota in over 22 months• Developed a step by step plan for supervisors to follow called the “EPIC” strategy: Educate, Practice, Inspect, Congratulate. This approach simplified the coaching process and provided sustainable results in many key performance metrics• Leading rating in both 2007 and 2008
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Supervisor, TelesalesVerizon Jun 2004 - Oct 2006Folsom, CaliforniaLed a team of 12 inbound sales representatives to achieve sales quotas and balanced scorecard results while maintaining morale, accountability and employee engagement.• Consistently ranked #1 in performance metrics, including gross adds, renewals and revenue• Set records for sales attainment and created a healthy, competitive environment that encouraged others to strive for better results
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Sales Representative, TelesalesVerizon Wireless Nov 2001 - Jun 2004Folsom, CaliforniaHandled inbound sales calls with focus on new activations and renewals as well as other revenue driven metrics.• Proven successful in assessing needs, presenting solutions and negotiation by maintaining a close ratio over 35%• #1 ranked representative in data and accessory sales
Frequently Asked Questions about Dani Lozano
What company does Dani Lozano work for?
Dani Lozano works for Caprika Realty
What is Dani Lozano's role at the current company?
Dani Lozano's current role is Real Estate Agent at Caprika Realty.
What is Dani Lozano's email address?
Dani Lozano's email address is dl****@****ail.com
Who are Dani Lozano's colleagues?
Dani Lozano's colleagues are Carlos Marquina, Brendan Spear, Carlos Contreras, Chelsea Penman, Anna Lavender, Amanda Cook, Allison Way.
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