Daniel Laterza Pereira Lopes Email & Phone Number

Hortolândia, São Paulo, Brasil

Campinas, São Paulo, Brasil

Hortolândia, São Paulo, Brasil

As Service Availability Manager to IBM's Global Technology Services department, I am responsible for ensuring delivery of services per contractual availability agreement's of IBM managed infrastructure supporting a customer of the Transportation Industry. Initially assigned for management of the Intel, Exchange, Citrix, VMWARE, Storage, Unix, SQL and BUR services, I have gradually transitioned to the account team supporting the larger Mainframe landscape, coordinating and managing projects for different technical teams such as CICS, MQ, SAN, HW Config, zOS, Automation, Storage, Network and Operations. I am on full time stand-by for major incidents coordination, and first point of escalation of any technical, compliance, administrative or operational issue associated with this environment. I am also responsible for reporting the overall results of the support provided by IBM at a customer management level and supplier director level through kpi breakdowns, and timely presentations of varied natures referencing the different management aspects of an IT infrastructure such as: asset management, incident resolution, change effectiveness, problem management, organizational accuracy, project delivery status, business impacts, security compliance, root cause analysis, audit findings/remediations and customer service requests.++ MS Excel, MS Power Point, SAM, leadership, ITIL, client-facing, focal point, compliance, delivery, availability

Hortolândia, São Paulo, Campinas

Windows system administrator responsible for steady-state health, project implementation, change planning, major incident resolution on IBM's strategic outsourcing delivery team supporting a customer of the Transportation Industry.As subject matter expert supporting an Intel steady-state environment of ~1200 servers including virtualized instances like Citrix and VMWARE, I was responsible for keeping the overall status of the environment healthy, secure and in compliance with company standards. Shared stand-by for major incidents resolution with the accounts leadership team and focal point for root cause analysis activities, while also working new projects from start to finish and coordinating activities performed by the 24x7 support team towards overall environment health.++ MS Windows server, SME, ITIL, Service Now!, client-facing, ownership, focal point, RCA, projects, infra-structure, improvements

Hortolândia, São Paulo, Brasil

Windows system administrator responsible for customer request fulfillment, incident resolution and change implementation on IBM's strategic outsourcing delivery team supporting a customer of the Transportation Industry.As part of a remote 24x7 team, working the 2nd shift and being first point of contact for major issues during the shift, supported an environment of ~1500 servers including virtualized instances like Citrix and VMWARE and NTFS permissions/capacity control of NAS devices. During this period, I was graced with the opportunity to travel abroad and work with the customer onsite for a period of 14 days during a critical issue, thus facilitating, increasing and solidifying relationships with the key stakeholders.++ MS Windows Server, VMWARE, Citrix, NAS, FTP, IIS, Network, HP, IBM, DELL, hardware, troubleshoot, ITIL, HP Service Manager, global, transportation industry

Campinas, São Paulo, Brasil

Co-owner of a computer maintenance and technology consultant family business in the city of Campinas, São Paulo.Technical and administrative roles from Level 1, 2 and 3 support to new contracts acquisition and client billing. Managed to establish and support a base of customers varying from single individuals, local businesses (medical clinics, law firms, engineering and architecture offices), sporting entities (Guarani FC), all the way to consolidated national companies (Holding Conforto) and international ventures (Solazyme).++ MS Windows, MS Windows Server, iOS, SQL, CentOS, network, hardware, infra-structure, sales, MS Outlook, Android, client-facing, customer satisfaction, trust.

Campinas, São Paulo, Brasil

Supportive role in Computer Lab management and infra-structure maintenance. Level 1 and 2 support for UNICAMP RTV employees and website maintenance/optimization. Also took lead in publishing department's first webradio broadcast and inventoried, organized and made available faculty TV's historic media archive.++ MS Windows, Linux Ubuntu/Red Hat, SQUID, HTML, FTP, codec, C, Infra-structure

Campinas, São Paulo, Brasil

Administrative and supportive role in requirements analysis and specification of software modelling (GP, SAGRE, OSP) for CPqD's Telecommunications Industry customers (Telefônica, )++ UML, PMBOK, ITIL, JIRA, MS Word, MS Power Point

Curso Superior De Tecnologia (Cst), Tecnologia Em Informática, (3570 Hrs)

O profissional poderá atuar no desenvolvimento, operação e manutenção de sistemas administrativos, financeiros e industriais; na avaliação.

Postgraduate Degree, Computação Forense & Perícia Digital, (480 Hrs)

Os crimes cibernéticos aumentam em números alarmantes. E para solucioná-los, profissionais capacitados para produzir e analisar laudos são.

Postgraduate Degree, Perícia Em Imagens E Documentos Digitais, (432 Hrs)

Esse curso foi cuidadosamente construído para trazer ao aluno as técnicas mais avançadas e cientificamente comprovadas para análise de.