David Schlossberg Email & Phone Number

Roswell, Georgia, United States

• Reconciles vision and medical payments from insurance carrier EOBs/RAs into company-wide vision database for high volume eye care center.
• Maintains accountability and accurate records by entering denials and adjustments into vision manager system, and forwards information to management to be applied.
• Oversees the transfer of outstanding balances to patients and insurance companies.
• Promotes continued accuracy by evaluating insurance claim payments, including dates of services, procedures, diagnosis, and patient identification.
• HIPAA trained and certified.

Atlanta Metropolitan Area

• Delivered a remarkable customer experience throughout the handling of auto insurance claims by listening and communicating clearly, professionally and empathetically.
• Received and processed claim information by receiving high volume incoming calls and working tasks to move the claim forward towards resolution.
• Investigated new claims by receiving statements of facts of loss from the insured and claimant to help establish liability.
• Applied proactive claim handling procedures to process claims, initiate payments and close claim files.
• Successfully completed required training programs and state licensing requirements.

Tucker, Georgia, United States

• Performed graphic and publishing support for the National advertisers of the “Real Yellow Pages” over the print directory business.
• Supported CMR’s (Certified Marketing Representatives) including advising of missing artwork and the publishing deadlines to ensure all ads print in the current directory issue.
• Processed artwork in an accurate and timely manner via paperless workflow by scanning, indexing and uploading ads into the document imaging database.
• Generated and delivered a variety of critical Microsoft Excel reports to the graphic, publishing and management teams.
• Assisted on major initiative “Print Forward”, a complete redesign of the “Real Yellow Pages” which was an investment to improve the usage experience for the consumer and the value for the customer.

Roswell, Georgia, United States

• Administered sales support for the sales representatives and management team in a high energy directory advertising call center for print and online advertisers of the “Real Yellow Pages” and yellowpages.com.
• Delivered sales planning and support including generating timely Microsoft Excel sales reports, maintaining operational sales results, generating Verint sales call reports and developing new sales leads.
• Processed sales requests including establishing new business advertisers, listing and billing changes, query resolution, and paperless workflow via scanned documents process.
• Conducted payroll functions as “Group Time Reporter” including inputting and approving employee time cards via ADP eTime, pulling attendance reports, and maintaining vacation schedules.
• Managed customer claims research involving daily investigation of new claims, status claims to sales representatives and managers, and following dispute process through customer service until resolution.

Atlanta Metropolitan Area

• Provided customer and sales team telecommunications support for major government and commercial accounts.
• Conducted order management for voice and data services taking ownership of the order from receipt to completion.
• Collaborated project coordination partnering with the sales teams, service consultants and project managers to ensure projects are implemented smoothly.
• Performed account life cycle management including add, move, change and disconnect requests from the customers and sales teams.
• Facilitated troubleshooting involving escalation of service, order error resolution and implementation problems.
• Recognized for outstanding customer and sales team support in 1998 and 1999 by “Peak Performer” awards, and “Georgia Team Idol” award in 2004 for outstanding customer service.

Miami Metropolitan Area

• Participated in high volume telecommunications call centers to deliver award winning customer service to residential and small business customers.
• Provided consultative sales techniques to recommend the best products and services based on customer needs.
• Negotiated customer billing inquiries, payment arrangements and adjustments.
• Conducted relieving management duties.
• Recognized for outstanding sales and customer service including “Best There Is” award in 1992.