Daniel Lee Email & Phone Number

Singapore

− Manage the Windows system (AD, exchange, WSUS (Windows Server Update Service), SQL, file, Office 365, etc.) and other X86 based applications.− Manage the information security for servers, applications, and cloud systems.− Define the data backup scope and carry out the backup schema for servers and data.− Guarantee patch management on systems and servers.− Deploy and maintain up to date Endpoint Security policy on systems and servers.− Participate at the business continuity… Show more − Manage the Windows system (AD, exchange, WSUS (Windows Server Update Service), SQL, file, Office 365, etc.) and other X86 based applications.− Manage the information security for servers, applications, and cloud systems.− Define the data backup scope and carry out the backup schema for servers and data.− Guarantee patch management on systems and servers.− Deploy and maintain up to date Endpoint Security policy on systems and servers.− Participate at the business continuity plan rehearsal.− Optimize the IT infrastructure to be compliant with expanding company size.− Monitor and tune system performance for network and application systems.− Write and implement SOPs to ensure the security and integrity of the company's system infrastructure.− Manage all assets with company’s asset management system.− Provide support to studio IT. Show less

Singapore, Singapore

Providing level 2 End User Computing support for VIP users both onsite and remoteWell verse in Windows OS and MS office applications.Good Hardware and software troubleshooting skills for PC.Break fix and IMAC support for end user deskside equipment Basic troubleshooting skills for MAC, IOS, and android devices.Handles asset and peripherals inventory management.Meeting room and AV equipment knowledge.Provide smart hands support for networks and serversAble to… Show more Providing level 2 End User Computing support for VIP users both onsite and remoteWell verse in Windows OS and MS office applications.Good Hardware and software troubleshooting skills for PC.Break fix and IMAC support for end user deskside equipment Basic troubleshooting skills for MAC, IOS, and android devices.Handles asset and peripherals inventory management.Meeting room and AV equipment knowledge.Provide smart hands support for networks and serversAble to support off hours or require to perform ad hoc duties as and when neededFamiliar with Service Desk ticketing systems and process. Show less

Singapore, Singapore

- Installation, configuration, and troubleshooting of PCs and devices- Support end-users (L1)- Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)- Troubleshoot, diagnose and resolve basic technical hardware and software issues- Troubleshoot and resolve basic network and server access problems for end users- Respond to queries either in person, by email, chat or phone- Logging of all… Show more - Installation, configuration, and troubleshooting of PCs and devices- Support end-users (L1)- Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)- Troubleshoot, diagnose and resolve basic technical hardware and software issues- Troubleshoot and resolve basic network and server access problems for end users- Respond to queries either in person, by email, chat or phone- Logging of all school staff and teachers/students queries in ticketing tool- Track and escalate problems and requests to appropriate IT resources- Investigate and escalate situations requiring urgent attention- Inform management of recurring problems- Follow up with customers to ensure issue has been resolved and close ticket- Document resolutions for knowledge base Show less

Singapo

- Provide IT support for users IT environment remotely via phone ,chat and using remote assistance tool- Identify incident that might be potential problem according to problem management process- Receives and prioritizes issue and forwards using appropriate escalation procedures- Collaborate with global and local team- Update documentation on the service desk web portal- Train and inform user promoting them to be self-sufficient - To perform other reasonable duties… Show more - Provide IT support for users IT environment remotely via phone ,chat and using remote assistance tool- Identify incident that might be potential problem according to problem management process- Receives and prioritizes issue and forwards using appropriate escalation procedures- Collaborate with global and local team- Update documentation on the service desk web portal- Train and inform user promoting them to be self-sufficient - To perform other reasonable duties assigned by the manager and supervisor Show less

- Maintain and provide support including systems, workstations, mobile devices, printers , peripherals and user account administration- Perform user and account administration including AD, email and other corporate system accounts - Adding, removing, or updating user account information, resetting passwords, etc- Troubleshoot trouble tickets to resolve complex technical problems with desktop computing equipment - Introducing and integrating new technologies into existing data… Show more - Maintain and provide support including systems, workstations, mobile devices, printers , peripherals and user account administration- Perform user and account administration including AD, email and other corporate system accounts - Adding, removing, or updating user account information, resetting passwords, etc- Troubleshoot trouble tickets to resolve complex technical problems with desktop computing equipment - Introducing and integrating new technologies into existing data center environments- Manage vendor for IT purchasing and servicing including making enquiries and sourcing for quotations - Tracking IT asset using proper asset management processes and tools- Maintain backup including system backup, application backup and etc - Applying operating system updates, security patches, and configuration changes- Perform new Installation and configuring new hardware and software- Responsibility for developing technical documenting the configuration of the system- Ensuring that the network infrastructure is up and running- Successfully supported multiple major milestone to include migration of server, tracked and assigned action items to closure. Show less

Kuala Lumpur, Malaysia

- To identify and handle customer inquiries via e-mail & phone- To attend, guide and provide troubleshooting assistance for users on their general, technical and other inquiries daily- To create a positive customer experience through providing an efficient and quality solution or guidance to user inquiries.- To ensure all users problems and requests are being handle according to the SLA