Strategic partnership of licensed franchise businesses based in Washington, DC metro and Jupiter, FL. Coordination of staff, operations, marketing, shared services, customer acquisition initiatives, client relationships, and financial performance to drive sales and services. Community service focused, generate brand awareness and B2B sales to increase market share and core business growth in tandem with partners and company mission.

Targeted by corporate leadership to pioneer a new company business line from the ground floor, achieving 100M in annual revenue and double-digit margins at 18-months. Built personnel and organizational infrastructure to align with customer mission and company strategic objectives while partnering with corporate functions and diverse customers to drive revenue and improve margin performance through effective collaborative leadership, operational efficiencies, and creative solutions.Spearheaded change management initiatives to deliver sustainable, scalable solutions while fostering a culture of strong ethics, creativity, energy, transparency, and dedication to service. Directed and prioritized people, process, and performance to capture and effectively operate a range of specialized nationwide contracts while maintaining day-to-day oversight of all operations, business development activities, including staff, technology and process enhancements, budgets, and client relationships. Methodically diversified portfolio through contract awards and strategic partnerships, consistently aligning new business, customer requirements, and operational enhancements with P&L targets. • Sector emerged as the most profitable in parent company (Securitas) after first full year in operation.• Established nationwide footprint of over 1,000 top secret cleared employees and contractors across 50 US states and territories.• Expanded and diversified portfolio in multiple disciplines.

Engineered CSC's directional and operational mission for nationwide program of 1,000+ specialized remote, field, and headquarters personnel to deliver superior products and services in support of national security contracts while incrementally improving operating income and sustained profitability. Build scalable systems, architecture, and functions poised for growth. Airtight coordination of all recruiting, quality assurance, training, integrity, productivity, technology, financial, and business development functions.Customize program resources, new technology solutions, and operational efficiencies to achieve superior, integrity-based performance at the highest value. Leverage Six Sigma and Kaizen methodologies to align operating budgets with resources, performance metrics, cost efficiencies, and revenue drivers while establishing superior capabilities.

Comprehensive, centralized portfolio management of fraud inspection and prevention products and services; alignment of capabilities and emerging technologies in the areas of background investigations, security services, healthcare solutions, site verifications, and fraud prevention programs. Lead coordination of all end-to-end systems and processes to harness synergies and continuous improvement opportunities. Focus on providing cross-functional support of technical, strategic and operational initiatives to achieve successful business results. Promote high visibility and close communication among field personnel, management teams, functional areas, and client stakeholders to optimize performance and drive superior service and product delivery.

Built a new corporate Operations function within a $650M business unit of 5,000 personnel to consolidate critical operational activities and programs and create value. Lead the business in creating improvements in all disciplines, including quality, cycle time, cost containment, integrity, business development, recruitment, training, and technology solutions. Leverage innovative and scalable platforms, intellectual capital, best practices, effective communication, and other solution-based mechanisms to transform the organization consistent with strategic objectives. Key results include delivering $MM in annual productivity gains while leading process innovation teams, realizing double-digit cost savings by spearheading cross-functional process improvement teams, and scaling operating efficiencies and leveraging best practices to foster seamless new business integration.

Lead strategic direction and improved performance and delivery of background investigative services and new business revenue goals, coordinate enhanced cost efficiencies, accelerated reduction of growing inventory, and spearhead unparalleled quality and integrity program operations in a highly volatile DC market. Senior leadership of multiple quality-focused, cost-sensitive programs of 600 employee and contract investigators covering the entire mid-Atlantic region with revenues exceeding $40M annually. Key results included a material increase in backlog reduction, revenue generation, and 30-50% cycle time, quality, and retention improvements through the introduction of breakthrough technologies and employee empowerment programs.

Tasked by executive management to create, design and develop a newly-formed internal affairs arm of a critical functional arm of the federal government. Placement was concurrent with the recent expansion of the program to include an additional 1,500 employees and 700 new contractors resulting from new contractor engagements. Duties include providing detailed briefings, status reports, and procedural options to components essential to FIS operations, including the OIG and General Counsel.

Drafted Congressional and White House correspondence while building consensus with Agency stakeholders on Federal regulations governing critical national security programs in the Federal space, including the 5 CFR 731, 732, 736, and 911. Developed and revised FINs, lead communications interface with companion departments and the general public, spearheaded early revision SF-86/85P/85, drafted HIPAA compliant language and procedures, and served as the liaison representative.

Managed employee and contractor investigators and a team of administrative and intern support staff for the purpose of conducting timely and quality-driven background investigations most efficiently and productively. Effectively balanced a high volume workload, coordinated administrative demands, and addressed and resolved staffing concerns consistent with the company and customer requirements.

Coordinated all regional components of field investigator operations, including training, technology and QA/review processes for field investigator staff responsible for national security clearances and suitability investigations. Spearheaded EEO, fact-finding, and workers compensation programs for multiple USG and commercial contracts. QUALIFICATIONSLEADERSHIP Lead multiple national functional areas, including integrity, training, production control, productivity and reporting, and business development and proposal components as member of CEO internal staffBuilt new Operations function, designed to increase efficiencies in planning cycles and speed to market Serve as chief liaison to primary business and functional groups regarding legal policy and compliancePromote customer sensing, communication and capabilities interface as primary point of contactDirected multiple cross-functional Quality Assurance and KPI teams aligned with business objectivesCoordinate key pursuits, pipeline and gating process for RFP/proposals and task order managementOwner of multiple national initiative teams directly impacting revenues and EBITDA performanceHarmonize national teams to enhance productivity, process, and build a sound growth infrastructure USIS Board of Directors. Elected employee representative representing USIS.