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Condensing such a rich and varied career into a concise summary can indeed be a challenge, but here's a distilled version:Commencing my career in restaurant management during my formative years, I cultivated invaluable skills in customer service, operational efficiency, and corporate training. Transitioning to McGraw Hill, I delved into a production environment overseeing the FW Dodge report, where I gained expertise in printing technologies, data management, and an introduction into compliance. Despite the disparity between these industries, each role fortified my proficiencies in customer service, efficiency optimization, and adherence to standards.Progressing to Toshiba, initially as a technician and later as a supervisor, I refined my communication abilities and technical acumen, earning distinction as a Toshiba Gold Star Technician and being one of the first to be certified in the emerging technology of color copiers. Embracing Toshiba's foray into IT, I acquired certifications in Novell Networking and Microsoft MCSE, which facilitated transitions to pivotal roles in banking.Within banking, I further honed my networking and infrastructure competencies, navigating regulatory frameworks such as OCC and FDIC compliance, and spearheading negotiations to optimize vendor contracts, yielding substantial cost savings. Later, a merger-induced transition prompted me to establish my own Managed Service Provider (MSP) firm, where I continued to leverage my multifaceted expertise to architect robust, compliant, and secure IT ecosystems for diverse clientele spanning various sectors including healthcare, government, and manufacturing.As the cybersecurity landscape evolved, I immersed myself in this domain, delivering presentations, conducting vulnerability assessments, and orchestrating penetration testing to fortify clients' defenses. Post the sale of my company, I redirected my focus towards cultivating organizational excellence, spearheading initiatives in vCIO and Account Management, instituting best practices, and fostering a culture of continuous improvement and effective communication across distributed teams. As VP of operations for a top 25 MSP I continued to build a strong operational organization with improved efficiencies and growing revenue.In essence, this encapsulating of my professional journey proves to be a mere glimpse into the vast reservoir of experience and proficiency I've amassed over the years.
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Director Of OperationsStasmayer, Inc. Jul 2024 - PresentNorth Charleston, Sc, Us -
Vice President OperationsDynamic Quest - Managed It Services Jan 2023 - May 2024Greensboro, Nc, Us -
Service Escalation ManagerDynamic Quest - Managed It Services May 2022 - Jan 2023Greensboro, Nc, UsDynamic Quest bought Hargray Managed IT division. I was initially integrated into the -
Manager, Customer Technical SupportHargray Communications Jul 2021 - May 2022Hilton Head Island, Sc, UsManaging MSP Help Desk and service delivery. Responsible operational changes and structure of how service is delivered. Build metrics based accountability and performance gauging. I was able to drive service and operational changes that drastically improved our efficiency and contributed to an EBITDA increase of more than 5 points. -
Vcio/Consultant Team Lead Hargray Managed ItHargray Communications Oct 2019 - Jul 2021Hilton Head Island, Sc, UsHargray Acquired Infinity Network Solutions. Hargray did not have vCIO program so as part of the merger of the two companies I was responsible for expanding and building out a much larger vCIO program spanning multiple states and location with in said states. -
Senior Consultant VcioInfinity Network Solutions, Inc. Apr 2016 - Oct 2019Sold my MSP business to Infinity in 2016 and came on board to assist them in building out a successful vCIO program. In 2019 Infinity was acquired by Hargray Managed IT. During my time atInfinity I continued to service the clients that were part of my CT MSP business as well as new clients that were Infinity's and ones that were onboarded. I was responsable for onboarding new clients, and the vCIO role included technical overview of an account as well as the account manager role. Items like lifecycle management and designing new infrastructure all fell to this role.
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Franchise OwnerComputer Troubleshooters Nrd Sep 2007 - Apr 2016Independence, Oh, UsI was a computer Troubleshooters Franchisee as well as playing a role in the master franchise in the US. I personally supported the other locations for business and T3 technical support. I was also a trainer for the master franchise and trained new locations as they came into the franchise. In 2014 I was recognized as the Franchisee of the year and in 2015 I recieved an award of excellence for my continued support of my peer organizations. -
OwnerCws Consulting, Inc. Jan 2000 - Apr 2016CEO/President of CWS Consulting, Inc. Founded as an outsources IT firm we quickly adopted the Managed Service Model. Purchasing a Computer Troubleshooters franchise in 2007 we grew to be the largest franchise location in the US. Winning multiple awards and being recognized as a leader in the MSP field.
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Director Of TechnologyLiberty National Bank Jul 2002 - Feb 2004Managed the Bank's technology and IT department. Responsible for complete infrastructure design and management, Vendor Management, contract negotiation and overall operations relating to technology. I was able to reduce our operational cost over a 3 year period by more than a million dollars through contract negotiations.
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Wan AdministratorFirst Nation Bank Dec 1999 - Jul 2002Responsible for total network design, development, implementation, maintenance, across all 14 locations. Supported full reject/re-entry department as some core processing functions were on prem. Supported a wide array of equipment and technology including online banking, telephone banking, and day today banking programs. Left this position because I was contacted by Liberty National and persuaded to come work for them. -
Regional SupervisorToshiba Mar 1994 - Dec 1999Minato-Ku, Tokyo, JpRegional supervisor responsible for 30 techs servicing the Atlanta area. Also Training, and customer escalation. This was for copier/printer/fax/servers/workstation support and installation. I personally was also a tech and working supervisor and was qualified in the 10% of Toshiba tech's nation wide. -
Production ManagerMcgraw-Hill Construction Jan 1987 - Mar 1994Hamilton Township, New Jersey, UsManaged the daily production of the FW Dodge ReportingManaged the Data Center and production facility at the Orlando Facility
Doug Smith Skills
Doug Smith Education Details
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Clayton State UniversityElectrical And Electronics Engineering -
Devry University
Frequently Asked Questions about Doug Smith
What company does Doug Smith work for?
Doug Smith works for Stasmayer, Inc.
What is Doug Smith's role at the current company?
Doug Smith's current role is Excellence is not an accident..
What is Doug Smith's email address?
Doug Smith's email address is ds****@****rks.net
What schools did Doug Smith attend?
Doug Smith attended Clayton State University, Devry University.
What skills is Doug Smith known for?
Doug Smith has skills like Microsoft Exchange, Antivirus, Troubleshooting, Network Administration, Security, Data Center, Networking, Small Business Server, Managed Services, Management, Windows Server, Consulting.
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